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Apple has locked my Apple ID, and I have no recourse. A plea for help

hey.paris

171–180 of 1001 posts

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#171

Out of curiosity, why did you buy and redeem such a large gift card instead of paying directly? And was this a form of payment that was unusual in light of your account history?

I prefer to keep it topped up like that. It's been the same for 20 years.

These retailers have a problem with gift card fraud.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#172

Earlier quoted context omitted.

The issue with OneDrive is that it doesn’t store metadata like the photo location, its damn near useless. But I do pay for storage for Google Photos and iCloud. If you take all of your photos from your phone, you don’t need your Mac at all. Google Photos will sync directly. I wouldn’t use BackBlaze (the $7 a month service). It doesn’t support NAS at all and it has to phone home every 30 days or it will erase anything…

Backblaze doesn’t erase after 30 days… I’ve had a computer be offline from it for several months and it still retained all data. And you can use the backblaze docker container to run on a NAS, much much much cheaper than B2. Wasabi is much cheaper than AWS as well. Finally the best solution for backing up your iCloud Photos is definitely Immich. Set it up on your own NAS or a VPS, back up to that, and then back up th…

> It has to phone home every 30 days or it will erase anything that is stored on an external drive

It’s actually more nuanced. It will back up files on a USB attached drive. If it doesn’t see the drive attached for 30 days, it will erase the backup.

If you have your computer off for more than 30 days and you bring your computer back on and the USB drive isn’t attached when it connects to BackBlaze, it will erase it.

Yeah I’m not going to trust my storage to Wasabi.

AWS S3 Glacier Deep Archive is $1 a month.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#173
post #131

As someone using Linux to build web applications, I wonder what about the Apple ecosystem could make it worth to have such a Damocles’ sword hanging over me my whole life. Am I missing something? My current perspective is that not only am I free of all the hassle that comes with building for a closed ecosystem, such as managing a developer account and using proprietary tools, it also comes with much harder distributi…

Plenty of things do work better as a native application. Packaging is a pain across the board nowadays. Apple is pretty good, you pay a yearly fee if you want your executable signed and notorized, but they make it very hard to run without that (for the lay person). Windows can run apps without them being signed but it gives you hell and the signing process is awful and expensive. Linux can be a packaging nightmare.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#175

Earlier quoted context omitted.

Civil tribunals in Australia (an equivalent of small claim courts in other countries) do not involve lawyers in vast majority of cases and encourage self-representation instead. In fact, the NSW Civil Administrative Tribunal explicitly requires the Tribunal’s explicit permission for a person to be represented by somebody else, including a lawyer. But tribunal's decision is binding on the commercial entity, should it…

> do not involve lawyers in vast majority of cases and encourage self-representation instead. Sure, but if it's a corporation, who is going to represent the corporation besides a lawyer? In the US, some states explicitly do not allow a lawyer and require a different officer of the company represent them, but plenty do allow lawyers. If Paris is taking Apple to the tribunal, there's no single human equivalent to Paris…

> Sure, but if it's a corporation, who is going to represent the corporation besides a lawyer?

Under common law, lawyers (in the US sense) are not required on either side in the case of handling a dispute or a small claim.

Specifically in Australia, the company would have a complaint department, and the case would be dealt with by a complaint officer, not a lawyer.

If the scope of the case exceeds the tribunal's authority, the case is handled in the state's district court or in a federal court for cross-jurisdictional matters. The official title of the person representing the defendant (e.g. a company) in a courtroom is the barrister, but the case documentation and legal advice are provided by a solicitor.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#176

To paraphrase an old saying: Live by Big Tech, die by Big Tech. After nearly 30 years as a loyal customer I've heard others say this (and was a "loyal advocate" of Windows for around 2 decades myself), but the reality is they simply do not care. You are merely a single user out of several billion . Many of the reps I’ve spoken to have suggested strange things That almost sounds like some sort of AI, not a human. But…

> I've heard others say this (and was a "loyal advocate" of Windows for around 2 decades myself), but the reality is they simply do not care. You are merely a single user out of several billion.

What changed your outlook? Did you get burned by Microsoft?

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#177
This just makes me extremely concerned for the iCloud transition I’ve been making. It shouldn’t be this easy to perform a user-disruptive action from the support/ops side. I would think they’d have visibility to some sort of “reputation” metric, given the age/purchase history etc even if anonymized.

I can understand this happening if it was a freshly created account topped up with a sus gift card but it’s unacceptable that the first action is to completely block an account with history.

Even more concerning is the nonchalant support response to “go create a new one” with emojis. C’mon Apple — this is just a terrible way to respond to this situation.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#178
I'm not the biggest advocate of the EU DMA, but account and device access is one item we should actually be regulating very heavily, where potential penalties for (suspected) abuse or incompliance must be much more granular than full-on account bans.

It's hard to believe EU governments are actually considering mandating iOS and Android as gateways to access government services. It's a level of ignorance that's unfathomable.

This story is also exactly why I invest precious time running a Linux machine in the basement that rclones my cloud drives locally, as well as having full local copies of my webmail contents.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#179
"After nearly 30 years as a loyal customer"

I know this might sound cynical... But the author should really understand that Apple gives less than zero fcks about them. Apple is known (and, weirdly, loved) for being tyrannical in this sense. Apple is known for their "my way or the highway" approach to anything, without much explanation and with self-attributed "we're always right" attitude.

> The Damage: I effectively have over $30,000 worth of previously-active “bricked" hardware. My iPhone, iPad, Watch, and Macs cannot sync, update, or function properly. I have lost access to thousands of dollars in purchased software and media.

And that's why people complain about Apple's walled garden. Given the size of the damage I'd look into getting a lawyer involved, and possibly try and get Apple to court (in coerce them into being reasonable).

Frankly, I'm taking note of the archived page (https://archive.is/jrsLV) that I will reference to anybody that will ask why not to trust Apple in the future. Note that Google is also known for having a similar approach (there is no way to get support if something like this happens UNLESS you happen to know somebody inside google). Amazon on the other hand has made customer support one of its defining traits.

Btw if you are doing any decent amount of tech stuff, you should REALLY get off walled gardens and at the very least have an on-premise backup solution (an off-the-shelf nas with spinning disks could be a good starter solution).

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#180

It's just insane that a gift card redemption can trigger this. What's the rationale? It would make more sense if they just locked the person out of redeeming gift cards or something, not the entire account. But reading horror stories like this is is why I only use the very bare minimum of any of these cloud services. Keep local copies of everything. For developer accounts, I always create them under a separate email…

> What's the rationale?

Most likely stolen cards. Stolen credit cards are used to purchase gift cards which are then resold to unsuspecting buyers. Think of it as stolen money laundering.

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