Many years ago I backed the Jolla Tablet, which never shipped and they never gave me a refund. At the time the company kept pretending like things were perfectly fine with every update right until they let everyone know that the project was being cancelled. There was zero transparency and accountability, and from that day I vowed to never support this company ever again. I would've been fine if the project had failed…
They still continue to be hypocritical. They claim full commitment to free software, but their entire internal infrastructure is built entirely on proprietary solutions. Every time they invite their community to do something, such as join a Zoom meeting, the community is very surprised by the offer, but Jolla employees sincerely do not understand this reaction.