The use cases in their videos are interesting, I suppose the world we live in is build for humans, so it makes sense to build a robot that is human shaped. So we don't need to buy new washing machines and redesign our house to get a robot maid. The hotel reception use case seems ridiculous though, if you get rid of a human receptionist, you lose the human element of the check in process, which people like. If you're…
I personally don’t care about human receptionist. I rather get it faster
But yeah, I'd happily just check in at a kiosk and get my room card that way. (And I'm sure phone-as-key, no-contact check-in is only going to get more common)