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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#171

Post by williamcotton »

feisty0630 wrote: post #137
jgb1984 wrote: post #125

LLM anything makes me queasy. Why would any self respecting software developer use this tripe? Learn how to write good software. Become an expert in the trade. AI anything will only dig a hole for software to die in. Cheapens the product, butchers the process and absolutely decimates any hope for skill development for future junior developers. I'll just keep chugging along, with debian, python and vim, as I always ha…

[flagged]

That’s a pretty mean spirited way to approach this subject.

I think the creators of Redis and Django are very capable and self-respecting software developers.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#173

Post by dkersten »

ddxv wrote: post #31

Cursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it. That's when you know you've captured something, when people hate use your product. Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).

Agreed. My laptop has never used swap until I started using cursor… it’s a resource hog, I dislike using it, but it’s still the best AI coding aid and for the work I’m doing right now, the speed boost is more valuable than hand crafted code in enough cases that it’s worth it for me. But I don’t enjoy using the IDE itself, and I used vscode for a few years.

Personally, I will jump ship to Zed as soon as it’s agent mode is good enough (I used Zed as a dumb editor for about a year before I used cursor, and I love it)

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#174

Post by furyofantares »

rustc wrote: post #12
birdman3131 wrote: post #3

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

It does say it's AI generated. This is the signature line:

    Sam
    Cursor AI Support Assistant
    cursor.com • hi@cursor.com • forum.cursor.com

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#175

Post by dkersten »

tintor wrote: post #140
ddxv wrote: post #31

Cursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it. That's when you know you've captured something, when people hate use your product. Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).

"Any real alternatives?" I use Zed with `3.7 sonnet`.

And the agent beta is looking pretty good, so far, too.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#176

Post by theonething »

ModernMech wrote: post #75
nerdjon wrote: post #63

There is a certain amount of irony that people try really hard to say that hallucinations are not a big problem anymore and then a company that would benefit from that narrative gets directly hurt by it. Which of course they are going to try to brush it all away. Better than admitting that this problem very much still exists and isn’t going away anytime soon.

It's a huge problem. I just can't get past it and I get burned by it every time I try one of these products. Cursor in particular was one of the worst; the very first time I allowed it to look at my codebase, it hallucinated a missing brace (my code parsed fine), "helpfully" inserted it, and then proceeded to break everything. How am I supposed to trust and work with such a tool? To me, it seems like the equivalent o…

> it hallucinated a missing brace (my code parsed fine), "helpfully" inserted it, and then proceeded to break everything.

Your tone is rather hyperbolic here, making it sound like an extra brace resulted in a disaster. It didn't. It was easy to detect and easy to fix. Not a big deal.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#177

Post by DanHulton »

Literally the only safe way to use an LLM in a business context is as an input to a trusted human expert, and the jury is still out for even that case.

Letting an AI pose as customer support is just begging for trouble, and Cursor had their wish appropriately granted.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#178

Post by [deleted] »

smaddox wrote: post #74
ddxv wrote: post #31

Cursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it. That's when you know you've captured something, when people hate use your product. Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).

I switched to Windsurf.ai when cursor broke for me. Seems about the same but less buggy. Haven't used it in the last couple weeks, though, so YMMV.

[deleted]

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#179

Post by theonething »

schmichael wrote: post #168
yodsanklai wrote: post #131

Earlier quoted context omitted.

You're not supposed to trust the tool, you're supposed to review and rework the code before submitting for external review. I use AI for rather complex tasks. It's impressive. It can make a bunch of non-trivial changes to several files, and have the code compile without warnings. But I need to iterate a few times so that the code looks like what I want. That being said, I also lose time pretty regularly. There's a le…

> You're not supposed to trust the tool This is just an incredible statement. I can't think of another development tool we'd say this about. I'm not saying you're wrong, or that it's wrong to have tools we can't just, just... wow... what a sea change.

> I can't think of another development tool we'd say this about.

Because no other dev tool actually generates unique code like AI does. So you treat it like the other components of your team that generates code, the other developers. Do you trust other developers to write good code without mistakes without getting it reviewed by others. Of course not.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#180

Post by cryptoegorophy »

nerdjon wrote: post #63

There is a certain amount of irony that people try really hard to say that hallucinations are not a big problem anymore and then a company that would benefit from that narrative gets directly hurt by it. Which of course they are going to try to brush it all away. Better than admitting that this problem very much still exists and isn’t going away anytime soon.

I think that’s why Apple is very slow at rolling out AI if it ever actually will. Downside is way too big than the upside.
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