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The only way to get hold of a human at Google

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Re: The only way to get hold of a human at Google

#171
post #165

Earlier quoted context omitted.

Phone support? Where? I have looked for phone support when all the email disappeared from my gmail inbox. There is no phone support for Gmail.

http://support.google.com/accounts/bin/answer.py?hl=en&a... Found in my 'Help' link from GMail.

By "phone support" I mean a phone number that I can call when I have problems, such as all emails disappearing from my inbox. I don't see how the page you linked would help me.

Re: The only way to get hold of a human at Google

#172
post #171

Earlier quoted context omitted.

http://support.google.com/accounts/bin/answer.py?hl=en&a... Found in my 'Help' link from GMail.

By "phone support" I mean a phone number that I can call when I have problems, such as all emails disappearing from my inbox. I don't see how the page you linked would help me.

Yeah -- the link I clicked to get to that page was entitled 'Prioritized phone support'. http://support.google.com/accounts/bin/answer.py?hl=en&a...

Apparently you have to have signed up for something else first.

I think the safest bet is to just give them your money for an apps account if it really matters, but that might be an alternative as well.

Re: The only way to get hold of a human at Google

#173
post #34
post #15

I'm sorry for the trouble you're having. I have on idea of what's happened and why but thought it timely to point out for the benefit of those reading this thread: I highly suggest you use two-factor authentication with GMail: http://googleblog.blogspot.com/2011/02/advanced-sign-in-secu... Or Jeff Atwood's post on this: http://www.codinghorror.com/blog/2012/04/make-your-email-hac... Your email is too valuable to be l…

I am, of course, already using 2FA, but I completely agree that everyone should have it set up.

If this is true, why is cletus bringing it up?

Re: The only way to get hold of a human at Google

#174

Earlier quoted context omitted.

Google owns Blogger and hosts all their official blogs there. Example: http://analytics.blogspot.com/ That does not prove gmailaccountrecovery.blogspot.com is an official blog though. Edit: for clarity

The site you've linked doesn't have any Google branding. Moreover, none of the real Google blogs have adverts on them. In addition, the visual design of the page looks rather unprofessional. It's very unlikely that this site is affiliated with Google.

Agreed on all that; my post was just addressing the last question.

Re: The only way to get hold of a human at Google

#175
post #165

Earlier quoted context omitted.

Phone support? Where? I have looked for phone support when all the email disappeared from my gmail inbox. There is no phone support for Gmail.

http://support.google.com/accounts/bin/answer.py?hl=en&a... Found in my 'Help' link from GMail.

I don't see any way to contact them on that page. I do see this, though:

"Prioritized account recovery support is currently offered on an invitation-only basis for selected users."

So, no, this certainly doesn't fix the problem for a lot of us.

Re: The only way to get hold of a human at Google

#176
I travel fairly often and most of the time when I travel I remote into my machine back home so I'm many times logged into google services from those two locations, then throw my android phone into the mix as well and my webserver which uses google api's linked to my account as well. All in all I have tons of connections to google at any given time.

A few months ago I was flying home from a trip and was using the in flight wifi. As soon as I landed though at my connection city and turned on my phone I quickly noticed things weren't working. I tried logging into services and my account was disabled for some reason. I of course started freaking out since I have so many things linked to this such as my suplemental adsense income. I filled out a form assuming it'd go no where.

I wasn't able to accomplish anything before boarding my next flight. Before take off I had the inkling to try the recover password option. To my surprise after doing that and having it txt my phone I was able to change my password and magically my account was unlocked.....

Anyway I know the OP already fixed his issue but just wanted to share this story. If you ever get locked out saying your account is disabled try the recover password option as a way to unlock it....

Re: The only way to get hold of a human at Google

#177

Earlier quoted context omitted.

http://support.google.com/accounts/bin/answer.py?hl=en&a... Found in my 'Help' link from GMail.

I don't see any way to contact them on that page. I do see this, though: "Prioritized account recovery support is currently offered on an invitation-only basis for selected users." So, no, this certainly doesn't fix the problem for a lot of us.

Ah, I didn't see the invitation-only bit.

Re: The only way to get hold of a human at Google

#178

Earlier quoted context omitted.

Nope. Completely untrue. They benefit from us using their services. We are doing them a favour by choosing them over others - their business is built upon people using their services. If everyone just their our money back (£0) and stopped using Google's services, they wouldn't have a business any more. By using a service such as Gmail, we've trusted them and invested our on-line lives in them in order that they can m…

Google definitely benefits from free Gmail users, but that wouldn't be true if every free user got human attention when things went wrong, regardless of who was at fault. I guess I see OP's problem stemming from the existence of bugs/quirks/spam attacks. As a developer, I know these things are simply impossible to prevent with 100% certainty. I don't feel that Google is morally culpable for bugs or spammers, unless t…

Well the least they could do is try to resolve the situation with the human that has entrusted their stuff to them.

Re: The only way to get hold of a human at Google

#179

I think if I got my account disabled I'd go to their offices and demand an explanation.

It's a closed campus. Best of luck with that. In fact, why don't you do a trial run and let us know how it goes?

I think they just have normal offices in the UK.

Otherwise, dress like a courier.

Re: The only way to get hold of a human at Google

#180

Earlier quoted context omitted.

gmail is a large high-visibility target. I, for one, appreciate the fact that 2FA is available with the service. Everyone should have it turned on for any high-value mail account they own, Google or no-Google.

Take a look at, for example, "Abuse at Scale" from the Gmail folks at April's RIPE conference for an idea of the threat. https://ripe64.ripe.net/presentations/48-AbuseAtScale.pdf 1 million+ bogus authentication attempts per day, 60-100k auths per second (legit and not), etc.

That's definitely an eyeopener. Gracias.
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