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GMail: designer arrogance and the cult of minimalism

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Re: GMail: designer arrogance and the cult of minimalism

#171
The part I find interesting is that whole "minimalism" part. Simply removing stuff or add icons in favor of text buttons have nothing to do with minimalism necessarily.

I don't claim to be a minimalism expert, but more often than not people who talk about minimalism seems to think it's either cleaning up your house or removing stuff that "People don't really need", without figuring about what the basic needs actually are. Removing all door handles from your house doesn't make it a minimalist home.

Re: GMail: designer arrogance and the cult of minimalism

#172
post #166
post #43

Earlier quoted context omitted.

Redesigns of a heavily-used UI are always "usability disasters". People spend many hours perfecting their workflow in one environment and FLIP THEIR LIDS when someone changes it. It's not a rational thing (nor, frankly, an unjustified one). What surprises me is that we haven't figured this out yet and rehash the same flame war every time. The desktop environments show this best: c.f. Gnome 3. Also Gnome 2. And Gnome…

I actually find the redesign quite nice. I was pretty sure I wouldn't like it when I first switched to it, I "temporarily reverted back" which helped me "map" the old functionality to the new. Stuff the blogger is ranting about are all easily "fixed" back to the old look and style, but he hasn't gone to the trouble of looking. In fact, the 2nd comment on site tells you how. The demarkation thing, I haven't used the d…

I heavily disliked the new Gmail setup at first. But what it did do was kinda force me into learning all the keyboard shortcuts. (as I still don't know what half the buttons do...) Makes my workflow so much nicer. because of this, I do enjoy gmail even more.

(I'm still not a fan, as I can't use my old custom color scheme, but that's another matter)

Re: GMail: designer arrogance and the cult of minimalism

#173

It's funny, a couple of years ago I was reading articles about how Google's design teams were supposedly hamstrung by their culture of incessant testing. I remember anecdotes about a/b testing 41 different shades of blue and designers being made to provide data for their choice of border width. Now a whole bunch of people who haven't seen Google's test data are adamant that their redesigns are a usability disaster. U…

I for one still get confused with their icons. I mean, Archive doesn't look at all like archive, Spam looks like a quota warning error, "move to" looks more like "view another folder", and the lack of borders makes my eyes wander outside of the text all the time. And I have to agree about the uselessness of the importance icon. All my mail is marked as important, yes, i know that, how does this help me? It's more useful to know whether you 've replied/acted on an email instead (that could be a nice feature). Not saying the redesign is absolutely bad, after all it's not a radical departure from the previous one, just some things need fixing.

Re: GMail: designer arrogance and the cult of minimalism

#174

It's funny, a couple of years ago I was reading articles about how Google's design teams were supposedly hamstrung by their culture of incessant testing. I remember anecdotes about a/b testing 41 different shades of blue and designers being made to provide data for their choice of border width. Now a whole bunch of people who haven't seen Google's test data are adamant that their redesigns are a usability disaster. U…

You're probably thinking of Doug Bowman's classic "Goodbye Google" post: http://stopdesign.com/archive/2009/03/20/goodbye-google.html I think two things are entirely possible here: One, that in reaction to Bowman's high-profile indictment of Google's design culture, there has been a shift over the past few years toward Apple-like, auteur-driven design at Google, that was misapplied in this case, or (I think more like…

Everyone complains when Apple changes anything too. Google nailed that part.

Re: GMail: designer arrogance and the cult of minimalism

#177
post #43

Earlier quoted context omitted.

Redesigns of a heavily-used UI are always "usability disasters". People spend many hours perfecting their workflow in one environment and FLIP THEIR LIDS when someone changes it. It's not a rational thing (nor, frankly, an unjustified one). What surprises me is that we haven't figured this out yet and rehash the same flame war every time. The desktop environments show this best: c.f. Gnome 3. Also Gnome 2. And Gnome…

> People spend many hours perfecting their workflow in one environment and FLIP THEIR LIDS when someone changes it. It's not a rational thing I've had some thoughts on this recently, and wholeheartedly disagree. We spend aeons engineering stability into every other interface within a software ecosystem, since it's supposed to improve stability, reduce surprising breakage, improve engineer efficiency, discoverability,…

I completely agree.

It's the sort of thing that happens when a priesthood in a field comes to possess the One True Knowledge. They start to issue statements like "you can't trust your intuition" and "you don't understand this enough to like it yet"

Re: GMail: designer arrogance and the cult of minimalism

#178
post #43

Earlier quoted context omitted.

Redesigns of a heavily-used UI are always "usability disasters". People spend many hours perfecting their workflow in one environment and FLIP THEIR LIDS when someone changes it. It's not a rational thing (nor, frankly, an unjustified one). What surprises me is that we haven't figured this out yet and rehash the same flame war every time. The desktop environments show this best: c.f. Gnome 3. Also Gnome 2. And Gnome…

You're begging the question. If we take what you say is true every redesign is good, which is patently false. A perfect example is the Office Ribbon UI, an unmitigated disaster. Also putting Vista in your list there, mmmmmm. Wasn't exactly a great redesign was it. The Google redesign is also pretty much a disaster.

I think that the office ribbon redesign was rather brave for MS. As a non-expert user of Office, I found it easier to find commonly used features--I can imagine how for experts it would be annoying--but for new users, it really helped with discovery and I'm considering the idea for some of my own projects...

Re: GMail: designer arrogance and the cult of minimalism

#179
post #15

I totally agree with you. Another specific change that is hard to defend is the new "..." three dots to expand hidden parts of the conversation from previous messages. It used to be text that was clear and large enough to click on. Apparently the Gmail team hasn't learned about Fitts' Law, and the new target is pretty hard to hit with a mouse. http://en.wikipedia.org/wiki/Fitts%27s_law

That trimming is extremely poor as well -- doesn't just clip parts of the conversation from previous messages, but parts of my current message! It drives me up the wall. I have had it trim my entire e-mail, then have to awkwardly explain to the recipient that they should click those three dots to see what I'd written. It's insanity, and when I called Google tech support about it... oh wait, LOLsupport.
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