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"I just bought a 2024 Chevy Tahoe for $1"

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Re: "I just bought a 2024 Chevy Tahoe for $1"

#171

Post by mewpmewp2 »

iLoveOncall wrote: post #160
mewpmewp2 wrote: post #65

Earlier quoted context omitted.

But what's the point of doing all of that? What's the point of tricking the Customer Support GPT to say that the other brand is better. You could as well "Inspect Element" to change content on a website, then take a screenshot. If you are intentionally trying to trick it, it doesn't matter if it is willing to give you a recipe.

In this specific case there isn't, but yesterday one of the top posts was about extracting private documents from writers.com for example. https://promptarmor.substack.com/p/data-exfiltration-from-wr...

That is however a problem of what kind of data you feed into the LLM's prompt.

If you accidentally put private data in the UI bundle, it's the same thing.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#172

Post by jordanpg »

cedws wrote: post #19
jordanpg wrote: post #13

Earlier quoted context omitted.

You are dismissive, but I assure you this kind of thing will keep lawyers and courts busy for some time to come. This raises all kinds of interesting legal issues that have no obvious resolution: * can agency be delegated to an LLM? * can an LLM create a contract on behalf of itself? another? an organization? * does the answer change if the person(s) or organization(s) want the LLM to be able to form contracts? * are…

These are interesting questions, but an Nth variation of "prompt injection" via an alternative ChatGPT interface is not, and Chevy are not going to be liable to sell a $1 vehicle just because ChatGPT said they are.

I don't agree that even this would be obviously dismissed.

Every law student learns about this case in Contracts during their first year of law school: https://en.wikipedia.org/wiki/Leonard_v._Pepsico,_Inc.

I'm sure some people said there obviously was no contract then either, but it was litigated at some length in federal court.

With respect to US common law, unless there is a statute or case "on point," it's potentially an open field.

A lot of AI-related litigation is happening right now to begin to settle some of these issues.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#174

Post by trey-jones »

vorticalbox wrote: post #130
MattDaEskimo wrote: post #94

Earlier quoted context omitted.

If they are using GPT (They most likely are) you can report them as this goes against OpenAI's terms of service.

Which term are you suggesting these bots break?

I assume it has to do with disclosing the nature of the Chatbot, as with "Powered by ChatGPT" in the tweeted screenshots.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#175

Post by chankstein38 »

rogerkirkness wrote: post #167
MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

I disagree. Chat bots can be superintelligent about fact-based 'How do I do this?' type questions in a B2B context. It can "know" vastly more about complex platform-type products than any person can. In our case, we offer both chatbot for 'How do I do this?' type questions, and contact a human support agent for 'I have a discrete problem I need help with?'. Customers love it.

I don't usually contact customer service to ask them how to do something. I usually do so because I have some issue with whatever situation and need someone to resolve it.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#176

Post by wahnfrieden »

mrtksn wrote: post #51
mrweasel wrote: post #40

Can someone who understand LLMs and ChatGPT explain how they expected this to work? It looks like they just had a direct ChatGPT prompt embedded in their site, but what was that suppose to do exactly? I can understand having an LLM trained on previous inquiries made via email, chat or transcribed phone calls, but a general LLM like ChatGPT, how is that going to be able to answer customers questions? The information C…

The OpenAI platform can utilize function calling and documents(you can upload files which ChatGPT can refer to). For examples, you can build an assistant that knows specifics about your product and can take actions for you, it can offer the customer a car from the inventory with the requirements they demand and schedule a test drive appointment. You don’t have to engineer or train an LLM, you can simply tell an exist…

If this is a screw-up, what isn’t? You’re saying it’s user error rather than the tech being ineffective, so what sales chat bots are correct?

Re: "I just bought a 2024 Chevy Tahoe for $1"

#178

Post by sixothree »

GhostVII wrote: post #140

I also found it fun to ask it to write a python script to determine what car brand I should buy - it ended up telling me to buy a Chevrolet if my budget is between 25k and 30k, but not in any other case

There must be one specific car in that price range. Do you know which it is?

Re: "I just bought a 2024 Chevy Tahoe for $1"

#179

Post by joshmanders »

wouldbecouldbe wrote: post #127
MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

The only thing that's worse then talking to a chatbot. Is talking to a human with absolutely no power to change anything. Most Airlines do this, customer support is only allowed to repeat info from the site, or ask to fill in a form. In that case just put a bot or GPT instead of humans suffering abuse from frustrated customers.

> In that case just put a bot or GPT instead of humans suffering abuse from frustrated customers.

Here's a wild idea, maybe have real customer support? I'm sure a multi-billion dollar industry can afford to hire people to do actual support who can actually do things. Chatbots and outsourced support that can't do anything but read scripts is just a big "fuck you" to your customers.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#180

Post by Workaccount2 »

wouldbecouldbe wrote: post #127
MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

The only thing that's worse then talking to a chatbot. Is talking to a human with absolutely no power to change anything. Most Airlines do this, customer support is only allowed to repeat info from the site, or ask to fill in a form. In that case just put a bot or GPT instead of humans suffering abuse from frustrated customers.

UPS does this too. Even if you have the patience, resilience and agility necessary to navigate to a human through their robot call system, you ultimately end up with a human who just repeats what the tracking page says.
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