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How to lose $950 quickly on Airbnb

chriskiehl.com

171–180 of 377 posts

Re: How to lose $950 quickly on Airbnb

#171
post #138

Earlier quoted context omitted.

Companies want you to file the dispute through their support system using their existing process. Once you file a dispute through the credit card company, the dispute process is moved to the credit card company and now the company has a LOT less power on what might be happening. They also get severely impacted from having a high amount of charge back and hurts them the next time they want to negotiate their credit ca…

How can they avoid future trouble by not refunding a 1 hour cancel? The next person who makes a similar mistake will chargeback too, unless they aren’t aware of it. For a company, the only way out of it is to stay within common sense, because that’s what all their clients have in common.

Their clients are the Hosts.

Re: How to lose $950 quickly on Airbnb

#172
post #160
post #6

Charge it back via your bank and explain the situation. Worst case scenario, it gets denied, you don't lose anything either way. The initial misunderstanding was cleared up just one hour after the booking - it should be very reasonable for the host to offer a full refund, it's not like it was a last-minute cancellation where the host would struggle to get it rebooked in time and lose out. The host is clearly being ma…

Don’t do this. Not in America, and not in places with “consumer protection”. Chargebacks are for fraudulent or erroneous charges, not for “you changed your mind about a purchase” (1) first up in this case, I’m fairly sure that every other party to the transaction would have grounds to say that the chargeback is fraudulent. The author is not saying that they didn’t make the reservation, they’re saying they realized af…

This is fraud.

Re: How to lose $950 quickly on Airbnb

#173
post #19
post #6

Charge it back via your bank and explain the situation. Worst case scenario, it gets denied, you don't lose anything either way. The initial misunderstanding was cleared up just one hour after the booking - it should be very reasonable for the host to offer a full refund, it's not like it was a last-minute cancellation where the host would struggle to get it rebooked in time and lose out. The host is clearly being ma…

I have heard of companies reacting to a chargeback in situations like this by banning your account.

Firing your customers is not a good long term strategy.

Re: How to lose $950 quickly on Airbnb

#174
post #6

Charge it back via your bank and explain the situation. Worst case scenario, it gets denied, you don't lose anything either way. The initial misunderstanding was cleared up just one hour after the booking - it should be very reasonable for the host to offer a full refund, it's not like it was a last-minute cancellation where the host would struggle to get it rebooked in time and lose out. The host is clearly being ma…

Are you actually likely to win this chargeback? I'm sure that airbnb made the terms very clear in their million page T&C's document...

I've been with my bank 15+ years, and have a good credit rating.

The one and only time I tried a chargeback, they approved it virtually before I could ask for it. I think they look at your account and see you've been a good customer and give you the benefit of the doubt.

Re: How to lose $950 quickly on Airbnb

#175

Earlier quoted context omitted.

If it was an Amex card, very likely to win, from my experiences with them.

paying colossal annual fees on a credit card does come with a few perks edit: they do have cards that have no annual fee. disregard my comment.

I don't have Amex. But higher-tier Visas with annual fees can be worth it for a variety of reasons if you travel and charge a lot.

Re: How to lose $950 quickly on Airbnb

#177

Earlier quoted context omitted.

Getting yourself banned off of Airbnb for $950 doesn't sound optimal unless you are swearing off short term lodging around the world (outside of hotels) for the foreseeable future. That's one of the negative externalities of capture-the-market VC investing - getting banned on one of these platforms cuts you off from almost the entirety of supply because of how marketplace dynamics work.

There are lots of alternatives. Agoda, Booking.com, and many similar sites offer short-term apartment rentals. Also, in much of the world outside the US, hotels are a better and surer bet than short-term apartment rentals. Look at it like this: Would you pay $950 for the privilege of using AirBNB? I sure wouldn't. An "AirBNB Membership fee" on the order of $950 should seem absurd.

Even in the US, hotels are better and cheaper than airbnbs

Re: How to lose $950 quickly on Airbnb

#178
post #19
post #6

Charge it back via your bank and explain the situation. Worst case scenario, it gets denied, you don't lose anything either way. The initial misunderstanding was cleared up just one hour after the booking - it should be very reasonable for the host to offer a full refund, it's not like it was a last-minute cancellation where the host would struggle to get it rebooked in time and lose out. The host is clearly being ma…

I have heard of companies reacting to a chargeback in situations like this by banning your account.

I would be fine with that. The problem is both with the host and AirBnB, neither of which I would want to do business with again after this.

Re: How to lose $950 quickly on Airbnb

#179
post #6

Charge it back via your bank and explain the situation. Worst case scenario, it gets denied, you don't lose anything either way. The initial misunderstanding was cleared up just one hour after the booking - it should be very reasonable for the host to offer a full refund, it's not like it was a last-minute cancellation where the host would struggle to get it rebooked in time and lose out. The host is clearly being ma…

One danger of chargebacks: companies may ban your account or otherwise treat your activity as fraud. It can be extremely difficult to get through to a person to correct the situation.

I know a couple folks who still can't use Lyft, for instance, because they charged back an NYC Citibike subscription. You can allegedly cancel a Citibike subscription by contacting customer support — but after no response, they issued a chargeback and Lyft banned them a couple days later. Since the accounts are tied to the phone number, they simply can't use the service.

Support actually managed to reverse the ban for a few days, but then it was re-triggered (presumably by some automated system).

Re: How to lose $950 quickly on Airbnb

#180
post #160
post #6

Charge it back via your bank and explain the situation. Worst case scenario, it gets denied, you don't lose anything either way. The initial misunderstanding was cleared up just one hour after the booking - it should be very reasonable for the host to offer a full refund, it's not like it was a last-minute cancellation where the host would struggle to get it rebooked in time and lose out. The host is clearly being ma…

Don’t do this. Not in America, and not in places with “consumer protection”. Chargebacks are for fraudulent or erroneous charges, not for “you changed your mind about a purchase” (1) first up in this case, I’m fairly sure that every other party to the transaction would have grounds to say that the chargeback is fraudulent. The author is not saying that they didn’t make the reservation, they’re saying they realized af…

Isn't it fraudulent though? They didn't even use the service.
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