171–180 of 197 posts
There needs to be a dedicated “YC Portfolio Company Support” section of HN.
The number of issues posted on HN that get sorted because somebody browsing the front page happens to work there is astonishing. And terrible. What's everybody else supposed to do?
UPDATE : Stripe has just closed our account without further notice and refunded the whole balance. When we go to our dashboard we get a query saying "Unable to load this view", so I guess that's €250.000,00 that have just vanished. Please consider if you want to use Stripe for your business.
Please consider if you don't understand the basics of doing business online whether or not you want to do business online. Your behavior in this thread comes across as wanting to damage Stripe regardless of the outcome of your dispute, that's an excellent way to end up precisely where you are now because you've left Stripe in a no-win position.
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What's going to be a good balance between convenience and financial safety? Maybe start with Stripe because it's easy but use only the very basic functionality. If the business starts to grow, add an old style bank, one with humans to talk with, and move all the transactions there. Then say goodbye to Stripe. Could that work?
I feel like we see these posts weekly.
Out of curiosity, can you be more specific about what you sell? Consumer electronics like vapes or consumer electronics like Alibaba hoverboards or consumer electronics like a quality, entry level set of computer speakers? Stripe seems to be pretty sensitive towards certain industries and I'd like to see if this holds true here.
I cannot be super specific due to the nature of business strategy. If I share accurate info about what and how we sell things, It's very easy for opportunists and competitors to undertake us in this specific project while our processing solution is down temporarily. What I will say though, is that we're not speaking vapes or anything borderline, more like kitchen and household appliances, and so on.
Yeah, right.
Now we know why you got banned - you're a scammer.
Frankly I'm sick of seeing these articles on HN. You're not having technical issues with Stripe, you're having legal issues. Get a lawyer and get off of HN.
Earlier quoted context omitted.
As with all enterprise software buying, a key criteria is can I get a human on the phone to resolve the issue quickly-ish. Microsoft and Amazon get this, with differing strategies. Google and Stripe seem to not get it. Sure it doesn’t scale for the long tail, but it’s a necessity for any large enterprise account. Heck call it “stripe premium support” and charge an additional fee.
(I work at Stripe) If you have a Stripe account, you can navigate to support.stripe.com/contact right now and speak to someone. Chat is near instantaneous, email takes a little longer, and if you request a call it takes three minutes. If you're a developer, we also staff a Discord channel for more technical questions. This is available 365 24/7 . We also offer premium support if you need a dedicated support team for…
UPDATE : Stripe has just closed our account without further notice and refunded the whole balance. When we go to our dashboard we get a query saying "Unable to load this view", so I guess that's €250.000,00 that have just vanished. Please consider if you want to use Stripe for your business.
No, it did not vanish, it went back to your customers. Stop misrepresenting things. Please consider if you don't understand the basics of doing business online whether or not you want to do business online. Your behavior in this thread comes across as wanting to damage Stripe regardless of the outcome of your dispute, that's an excellent way to end up precisely where you are now because you've left Stripe in a no-win…
Earlier quoted context omitted.
But it's anecdotal evidence at best and at worst this person is only telling their side of the story
That is true, but we have heard many of these stories that could only be resolved by using HN. How many more stories are there, that we don't here about because the affected people don't know HN? At some point it becomes a pattern.