Update: Stripe is holding over $400k of mine with no explanation [resolved]

Post by paps17 » Tue, Jan 03, 2023, 8:01 PM UTC

johnhaddock wrote: post #95

smca wrote: post #89

Evan, thanks for taking the time to write this up. I helped resolve your particular issue on NYE and I’m acutely aware of how painful it’s been. I broadly agree with a lot of your statements. The lack of clear communication and the repetitive requests for information during the review process isn’t good. We’re working on striking the right balance between giving good users relevant information without giving bad acto…

John here from Stripe (I lead our Risk product area). As OP noted, we try to spot unexpected spikes in processing volume, which are often associated with risky activity. In this case, that was in error — we were too fast to act and (much) too slow to unwind. In particular, we erred in not taking congruent action across OP’s related accounts. We’re working on a fix for this. I’m following up with OP to make sure we fu…

Post by A4ET8a8uTh0 » Tue, Jan 03, 2023, 8:15 PM UTC

randomdata wrote: post #140

A4ET8a8uTh0 wrote: post #138

Earlier quoted context omitted.

Hmm. It is an interesting question. Personally, this is one of the things I credit Amazon with ( "removing friction","customer obsession" ). Whether I call, chat or send an email, the result is a consistent and decent customer service that can get stuff done ( and where it can't, it can escalate to those that can ). I am not sure you should equate me signing up for a 3rd party broker not only accepted, but a given. I…

> I personally do not believe it is old fashioned to have your business reachable by phone You can reach them by phone, but it's not the way things are commonly done, so you're going to get suboptimal results. You can also mail them a letter (the snail mail kind), but I expect you'll receive even poorer results than by phone doing so given that it is even less common to conduct business by mail. For better or worse t…

Post by TAForObvReasons » Tue, Jan 03, 2023, 8:49 PM UTC

ethbr0 wrote: post #165

marcosdumay wrote: post #142

Earlier quoted context omitted.

Well, that's the explanation, and yeah, most people here knew it already. But every thing with that is wrong. That part in particular "workers typically have very little authority to escalate or fix more complex issues" is a plain and straight refusal to solve any problem the company may cause.

What fascinates me is that companies obsessed with KPIs don't seem to independently count unfixed issues. Firewalling customer support behind another company or division is okay, but at least make sure you have a parallel feedback mechanism to know how they're doing! Social media support seems like the shitty version of this, but it's not rocket science to be able to regularly independently audit a random subset of i…

Post by randomdata » Tue, Jan 03, 2023, 9:07 PM UTC

A4ET8a8uTh0 wrote: post #173

randomdata wrote: post #140

Earlier quoted context omitted.

> I personally do not believe it is old fashioned to have your business reachable by phone You can reach them by phone, but it's not the way things are commonly done, so you're going to get suboptimal results. You can also mail them a letter (the snail mail kind), but I expect you'll receive even poorer results than by phone doing so given that it is even less common to conduct business by mail. For better or worse t…

I did, eventually, and I am voicing my discontent over having to do so. I received some support ( as flawed as it was, which reflects poorly on the company ) and that customer service number exists, therefore phone support exists and therefore I ,also apparently, pay for phone support. In other words, I think your argument is flawed. That said, I think you are wrong in a much grander sense. The question is not whethe…

Post by reaperducer » Tue, Jan 03, 2023, 9:09 PM UTC

randomdata wrote: post #117

A4ET8a8uTh0 wrote: post #13

Earlier quoted context omitted.

Sadly, this has been a thing for a while. As a T-Mobile customer, at one point, it eventually took me to put a request via Twitter to get the matter resolved in 20 minutes as opposed to previously spending hours on the phone with tech support ( with no results to show for it ). It is, quite frankly, infuriating; especially for a telecom. edit: I genuinely do not get why it took Twitter referral in my case either ( it…

Last time I had to speak to my telecom operator, which granted has been a while, Twitter was clearly where business took place. Interactions were always pleasant meeting them in the right place. Isn't calling them by phone, as if you're still stuck in the 1950s, like showing up at the back door at a restaurant and wondering why you weren't greeted by the host and seated promptly? Maybe the surly dishwasher will event…