171–180 of 211 posts
Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.
Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…
It seems like with a number of the high-growth startups, the client isn't really the client. The real client is the VC who writes cheques and provides validation in increasing valuations. The "regular clients" are a raw material, to be converted into the service provided to VC. Clearly, in the early days, you desperately need "regular clients" to prove yourself to the "VC clients". But eventually you earned your stri…
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Are processors like Square any better?
Possibly. I'm still angry at Square because I emailed them repeatedly 10+ years ago telling them to add gateway processing (which they didn't have), and they took forever. Stripe's business shouldn't even exist. Square had a head start and should have just made a payment gateway/API and eaten their lunch. They absolutely had an internal API, quite obviously, so not productizing it and letting a whole new business in…
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It's disingenuous to report "partial degradation" as "uptime" when some customers are unable to process any payments.
Yes, you either need to have a per-customer uptime number (that is visible to those customers) or you have one unified uptime number that takes a hit if any customers experience downtime. You can't have it both ways.
That's what I'd expect a reported number to be, since that's what a client experiences on average.
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Might not be a popular opinion, but I’d guess that they’ve just de-risked a lot across the board. Fair chance we hit a real recession and if we do, people will be hitting those cards. Unfortunately it catches the solid clients too. I’d guess Stripe has an exceptionally good view of what’s going on in the economy, worldwide.
No doubt. Very possible. Makes sense given the fact their model docked us 66% credit limit despite nothing changing in our financial health model outside of an LOC/cash switchover (which is a normal setup for ecom businesses). Just wild that AMEX and other banks have zero issue giving us a limit 3-5x that (verified it today!) but Stripe can't. AMEX account rep is begging for us to come back. Just sucks since Stripe's…
While Stripe is big, they have not been around long enough to have built up the "To big to fail" government crony status of larger, longer lived companies so stripe would likely be allowed to fail where other companies will never have to pay for their miscalculations
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You're better off with Adyen.
OT: I just went through Adyen's prohibited businesses. Why does every major payment processor prohibit vendors of adult toys from using their payment services? I mean, those aren't even high risk businesses. Credit card fraud usually happens when you offer high priced electronics. Chargebacks usually happen when you sell digital goods like templates, ebooks, videos etc.
Edwin from Stripe here. Just to be totally clear, only a very small fraction of Stripe’s userbase is impacted by this. That said, Stripe being unavailable for even a single user is very concerning for us, and we’re fixing things as rapidly as we can. Follow this thread for updates: https://twitter.com/stripestatus/status/1561809071061155841 .
You regularly post on HN to claim you're addressing people's problems with Stripe, but they then regularly post later to indicate that you've done nothing. Same with patio11. What's going on over there, guys? Are you being held hostage?
Still down it seems, Deliveroo payments are failing in Belgium.
Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…
Earlier quoted context omitted.
It seems like with a number of the high-growth startups, the client isn't really the client. The real client is the VC who writes cheques and provides validation in increasing valuations. The "regular clients" are a raw material, to be converted into the service provided to VC. Clearly, in the early days, you desperately need "regular clients" to prove yourself to the "VC clients". But eventually you earned your stri…
Isn’t it right and proper for management to serve ownership?