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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#171

Post by GianFabien »

hedora wrote: post #43

We had some installation issues with a samsung washer. The runaround was ridiculous. To see what I mean, try to order a replacement part. Here’s a link to their official US parts distributor. I spent over a half hour on hold with Samsung to get this URL. Rest assured the actual parts distributor doesn’t pick up the phone at all: https://www.samsungparts.com/ This site truly has to be experienced to be fully appreciat…

Not so long ago, Samsung washing machines were catching fire on a regular basis. It was on the TV news for about 2 years on a regular basis.

Re: Why I will never buy another Samsung device

#172

Post by rob74 »

2muchcoffeeman wrote: post #40
atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. They always replaced my phone. Once I got a new phone when the damage was clearly my fault but I played dumb anyway. I am still buying Apple products. So jokes on me.

...and that's why companies that don't have Apple's generous profit margins have to be extra careful with their return policies. Or, more generally: this is why we can't have nice things.

Re: Why I will never buy another Samsung device

#173

Post by matsemann »

StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

Apple was for a long time known here in Norway to refuse to follow the consumer protection laws, so they were the worst of the bunch. So bad that lots of big retailers stopped selling Apple products for years, because the retailers had to take the costs when Apple refused.

It's better now, but not better than others or even worth mentioning. If anything, I feel people now are familiar with Apples help because their stuff keep breaking. Like the prev gen MBP I had was a mess, only computer I've ever had to repair. And even multiple times.

In Norway (and most of EU I guess?) there's laws that goes beyond warranty. So for the first half year, they really have to prove you did something out of the ordinary to break your product. Apple is notorious for saying some sensor is triggered and therefore you misused the phone. But those sensors can triggered from using the phone in normal winter conditions..

(And then for the next 4.5 years the burden of proof isn't that strong, but they still have to fix or replace broken devices, not however long a producer's warranty claims)

Re: Why I will never buy another Samsung device

#174

Post by SV_BubbleTime »

mdoms wrote: post #170
SV_BubbleTime wrote: post #66

Earlier quoted context omitted.

> I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. Oh, so, fraud.

Quoted post unavailable.

Character is who you are when no one is looking.

Re: Why I will never buy another Samsung device

#175

Post by _nalply »

midrus wrote: post #168
jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

Any alternatives? What would you recommend instead? I'm under the suspicion that every single Smart TV vendor has the same problems.

Buy a dumb screen. For example a big computer monitor. I know it's not the same but this is the only solution I know.

Re: Why I will never buy another Samsung device

#176

Post by studiecomput »

_nalply wrote: post #175
midrus wrote: post #168

Earlier quoted context omitted.

Any alternatives? What would you recommend instead? I'm under the suspicion that every single Smart TV vendor has the same problems.

Buy a dumb screen. For example a big computer monitor. I know it's not the same but this is the only solution I know.

Or just don't connect your TV to the internet and buy an external streamer.

Re: Why I will never buy another Samsung device

#177

Post by l33t2328 »

jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

> For example, they take screenshots of what you watch on your Samsung Televisions

This really doesn’t bother me at all.

Re: Why I will never buy another Samsung device

#178

Post by _nalply »

spideymans wrote: post #142
atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

Gosh. I hate Apple’s right to repair BS, but to this day Apple remains the only consumer electronics company that has provided a consistently positive technical support experience for me. It’s so hard to step out the Apple ecosystem when these other manufacturers have consistently screwed me over with repairs. I’m specifically calling out Dell, Samsung and LG here. All were utterly terrible experiences. Dell was the…

An alternative to have a company fix your expensive gadget is to do it yourself. I think about the Framework laptop. In your situation even if the company declined payment (then I wold be disappointed), I would have sucked it up and ordered a new trackpad and installed it myself. It's not the same but at least the consequences would not be so distastrous.

Re: Why I will never buy another Samsung device

#179

Post by zuppy »

hedora wrote: post #43

We had some installation issues with a samsung washer. The runaround was ridiculous. To see what I mean, try to order a replacement part. Here’s a link to their official US parts distributor. I spent over a half hour on hold with Samsung to get this URL. Rest assured the actual parts distributor doesn’t pick up the phone at all: https://www.samsungparts.com/ This site truly has to be experienced to be fully appreciat…

reding the entire thread here, i think you guys have a real issue with customer protection laws.

here, we have an EU law that says that anything bought online can be returned in 14 days no questions asked. also, the warranty is for 2 years minimum.

yeah, i know it’s a socialist law, but you can bet anything on the fact that corporations will get out of their way to increase their profit. maybe caring for people should be more important.

Re: Why I will never buy another Samsung device

#180

Post by [deleted] »

rectang wrote: post #74
throwanem wrote: post #2

> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."

If you're going to make this critique, you should grapple with this passage from the article: > As with any new technology it takes time to iron out early problems. Things break, need to be fixed, improved etc. That’s all fine! I wasn’t angry when the phone broke, I was angry when it wasn’t repaired.

[deleted]
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