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Phone is still the best way to order pizza

dan.bulwinkle.net

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Re: Phone is still the best way to order pizza

#171

Post by thewebcount »

So much this. At my local pizza shop, the owner answers the phone and he recognizes my voice. I live on a street that is someone’s last name. (Let’s say Jones.) As soon as I say “Hello,” he says, “Mr. Jones! So good to heat from you! What would you like?”

Contrast this with using Papa John’s (or whoever’s) app. Since I didn’t sign up for an account, it makes me re-enter my address every time instead of storing it locally on my phone, etc. Not to mention the constant upsells. Do you want a large 2-liter bottle of cola with that? No. How about butter sauce? What? No. Chicken wings? Kill me.

Re: Phone is still the best way to order pizza

#172

Post by cm2012 »

mulmen wrote: post #99
cm2012 wrote: post #56

I just timed myself and was able to get to the final button of ordering a delicious pizza on DoorDash in 8 seconds.

I find this hard to believe. When did you start the count? At opening the app? Did you decide on a pizza before ordering and attempt to order that thing or did you just accept the first deal you saw to save time?

Right before I clicked the app.

First recently ordered restaurant on first tab waw my favorite pizza place.

Top item on the most popular menu was cheese pizza.

Add to cart, checkout

Re: Phone is still the best way to order pizza

#174

Post by k__ »

I think, I haven't ordered food via phone for 15 years or so.

We have some okayish delivery websites here in Germany that don't even require a sign up.

Open the website, enter my address, choose a shop, choose food, and pay.

Re: Phone is still the best way to order pizza

#175

Post by mdoms »

duxup wrote: post #20

I strongly disagree. I find people’s ability to converse / comprehension very poor. I worked a pizza job answering the phone in a busy shop and getting verbal instructions while some people change their mind is terrible. A good app / website takes me under a minute to order a pizza, and it is consistently reliable. Logging in gives me my order history, address, and preferences. Usually I have to login maybe every cou…

If you're frequently finding other peoples' dictation of your orders poor, perhaps the problem is you? I don't have this issue.

Re: Phone is still the best way to order pizza

#176

Post by dustingetz »

jimmyswimmy wrote: post #23

Most of the comments here are focused on the question of why you would prefer an app to calling. The author's point is a great one though, and something I've wondered a lot. Why should I create an account to order a pizza? The app should reduce friction even from the very first order. Instead it adds, and adds for every order... Got to go look up coupon codes! On the phone I just ask the guy what their best deal is i…

because this kind of app gets built cheaply by a freelancer agency copy pasting the last app they did which followed a e-commerce template app that includes account creation

Re: Phone is still the best way to order pizza

#177

Post by oxplot »

jimmyswimmy wrote: post #23

Most of the comments here are focused on the question of why you would prefer an app to calling. The author's point is a great one though, and something I've wondered a lot. Why should I create an account to order a pizza? The app should reduce friction even from the very first order. Instead it adds, and adds for every order... Got to go look up coupon codes! On the phone I just ask the guy what their best deal is i…

I use Uber Eats for ordering food exclusively exactly because when there is a screw up and I receive the wrong item or none at all, I get refunded immediately by Uber with a few taps.

Re: Phone is still the best way to order pizza

#178

Post by mdoms »

pugworthy wrote: post #72

I go to one of our little local shop and place the order to go along with a beer while I wait. Drink the beer, read on my Kindle, chill to their music, and before you know it the pizza is done and I'm on my way home. But then I haven't ordered from a chain pizza place in years. The little local shops are far better, and appreciate your direct business over using any service that adds fees, etc. I'm more than happy to…

You're the only person in this whole thread who gets it. I hope I never become the kind of person who starts thinking about basic interactions in terms of number of seconds spent, chances of a minimum wage worker making a minor error in an order or how much I can get delivered without leaving my home office or speaking with a human.

Re: Phone is still the best way to order pizza

#179

Post by not2b »

Yes, and if you call the restaurant directly to order the pizza, the restaurant and the delivery person get the money, and you don't have some company skimming most of the profit. Restaurants are struggling after two years of Covid and I want my money to go directly to them, not to some company with an app. So I order direct whenever possible.

Re: Phone is still the best way to order pizza

#180

Post by vidanay »

AdamH12113 wrote: post #118
rafaele wrote: post #69

Earlier quoted context omitted.

Who is in the pizza "Big Three" anyway? Domino's, Pizza Hut, Little Caesars?

Today I learned that Little Caesar's is a bigger pizza chain than Papa John's[1]. As of 2018, the top five are: 1. Domino's, with 14,856 "units" and $12.2 billion in gross sales. 2. Pizza Hut, with 16,784 units and $12.0 billion in gross sales. 3. Little Caesar's, with 5,500 units and $4.0 billion. 4. Papa John's, with 5,199 units and $3.7 billion. 5. California Pizza Kitchen, with 267 units and $840 million. Everyth…

And the best pizza comes from "units" of 1 with only six figure sales.
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