171–180 of 603 posts
Earlier quoted context omitted.
So are you going to report them to the ACCC? They are also advertising their Lightroom cloud storage as a backup, but it does not meet the Macquarie Dictionary (Australian English) definition for backup.
I would if I was their customer.
Earlier quoted context omitted.
That is the wrong price. The annual prepaid amount is different from the annual, paid monthly price.
Yes, the annual plan paid monthly cost more, Adobe wants the money up front, so you pay more for speadinng the payments over a year.
They could be clear and upfront with it, but aren’t... can’t imagine why.
Earlier quoted context omitted.
Automobile leases, apartments, and the like are listed with monthly rates, but your commitment to pay is longer than one month. What's the difference?
When you lease an apartment or a car, the monthly rate stated is usually the actual month-to-month cost. They don't demand a full year in advance to get the stated cost, or increase the monthly cost because you didn't pay for a year upfront. That's why this pricing feels dishonest, even if it's technically true. Other companies handle it much more fairly. If you want to subscribe to World of Warcraft, Blizzard makes…
In my experience, typical apartment leases are offered on a 12 month basis. Month to month is usually substantially more expensive.
If you break a 12 month lease early, you're legally on the hook for whatever the contract specifies (typically the entire year in my experience). Most landlords will "generously" agree to let you out of the lease for the equivalent of a couple monthly installments though (again, just my personal experience).
Earlier quoted context omitted.
That's exactly the dark pattern is - the convoluted pricing and terms. Also, not everybody is a uckin lawyer, that's another problem. The customer has already been paying more than they'd have paid if they went for a long duration contract.
You are stretching the definition of convoluted. Offering discounts for signing a longer-term contract is standard practice in every industry. Don't need to be a lawyer to figure that out.
Only explaining that in fine print once you get further along in the sign up process is the convoluted/dark pattern bit here.
Earlier quoted context omitted.
Adobe offers annual pricing that is cheaper than the monthly pricing. How do you suggest they avoid the cancellation fee for annual plans while still offering a discount? Would that not effectively turn their annual price into the de facto monthly price, if people could cancel at will with no repercussions?
Canceling at will sounds great. Why should they be able to charge you for things you don't use?
The "cancellation fee" is because you are breaking a contract which you agreed to in order to receive a discount. If you are actually given a meaningful choice (which I feel quite strongly that you are in this case) and you can't be bothered to understand such a basic aspect of the choice being made, then I have absolutely no sympathy for you.
Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…
Earlier quoted context omitted.
Yes, the annual plan paid monthly cost more, Adobe wants the money up front, so you pay more for speadinng the payments over a year.
My issue is Adobe never shows the total you will pay over 12 months for the ‘annual/paid monthly plan’, nor do they show the cancel fee. They could be clear and upfront with it, but aren’t... can’t imagine why.
This right below the button you press to start your subscription.
By clicking "Agree and subscribe," you agree: You will be charged US$52.99 (plus tax) monthly and at the end of your one-year term, your subscription will automatically renew monthly until you cancel (price subject to change). No annual commitment required after the first year. Cancel anytime via Adobe Account or Customer Support. Cancel before Apr 26, 2021 to get a full refund and avoid a fee. You also agree to the Terms of Use and the Subscription and Cancellation Terms.
They made a mistake, adobe honored the subscription, and they should too, take it as a life lesson to pay more attention before obligating themselves.
People need to learn to treat transactions and contracts as a hostile situation and they can easily do themselves great harm by blindly ignoring the terms of a deal and some how thing it will be to their benefit.
Earlier quoted context omitted.
The cancellation fee is 50% of what you still owe on your contract.
Okay, then give me access for 50% of the remaining year. If I'm being charged money for a service, I should have a comparable level of access to that service.
Earlier quoted context omitted.
Actually there is a cost. If a user signs up for a year contract, the business has certainty of future income. The business gives a discount for assurance of that future revenue. If the user cancels early, the cost is the lose of that future revenue on the balance sheet - and this does influence the business.
The cost is the users money. If the company got a customer at 53 dollars for 10 months that they would never have acquired at the higher $80 monthly rate and the user cancels they didn't lose the 270 they would have hypothetically received in the imaginary world where the user subscribed because maybe money isn't real. They profited the $530 they received less the cost of providing the service to the customer which i…