Dropbox didn't lie. This is simply a misinterpretation (or misunderstanding) of what's meant by the phrase "Dropbox employees aren't able to access user files". It's not the same as saying "It's impossible." The fact is, if you send a company your unencrypted data, it's obviously possible for them to view it at some point. Otherwise they could never encrypt it in the first place. So when they say that employees aren'…
Much of that trust is based on the fact it is a felony, not what could just be an internal slap on the wrist.