Earlier quoted context omitted.
If you're waiting for this to be the straw to move away from Wells Fargo after the last set of scandals, you may have some issues...
Unfortunately they're the holders of my mortgage (it was sold twice and they ended up with it). So I don't even have a choice of being their customer for the next ~25 years.
I have a 30 year mortgage, but every 5 years I have to "renew" it. At that time, I have to renegotiate the rate for the next 5 years. As part of this negotiation, I can just switch banks if I want. Or to a private lender. Or to anyone really.
It seems weird to me that you are beholden to an entity you've never signed any contract with.