Live data from Hacker News

People leave managers, not companies

blog.intercom.com

171–180 of 186 posts

Re: People leave managers, not companies

#171

Earlier quoted context omitted.

Is turning up on time for your job a terrible metric? To me being on time is just a very basic low level requirement of being a professional. As the initial commenter said: trust goes both ways. Turning up on time is a good way to show your manager that you can be trusted. Edit: Actually, turning up on time may not make your manager trust you more, but turning up late will definitely make them trust you less.

I wrote the parent post. Here are my reflections on the responses (which were insightful as always). Regarding turning up on time and professionalism - For me the main component of professionalism isn't trust but respect. Demanding an employee arrive by a certain time may or may not be a good way to run a business (up for discussion), but, once you as the employee have agreed to do so then consistently being late is…

>consistently being late is a sign of disrespect.

What I'm reading here is that you're perceiving it (perhaps accurately, perhaps not) as a threat to one's dominance as manager.

I think you may be using the word respect as, say, a capo would - as in, "respect the chain of command" or as cartman would say "respect mah authoritah"!

If true, then that signals a certain level of insecurity over one's position which I think may be an unfortunate signal to send. As an employee I would see that as weakness, especially if combined with technical incompetence.

>If you still think it's unreasonable, consider if your employer paid you a couple of days late - is this still ok?

It's funny, an employer actually asked me that in my first job and I shrugged my shoulders and I said I probably wouldn't notice, which was an answer that clearly infuriated him.

He later fired me (a real blessing in disguise), and the last chunk of pay actually did come in about 4 days late - something I was keeping a close eye on because I was concerned he may not pay me at all. I am absolutely convinced it was him being spiteful - he did payroll himself and there was no other reason I could see for it being late.

I had a good chuckle over that one.

>Some programmers have the attitude that they are indispensable and can behave anyway they like.

Often it's because they are and they can. I mean, nobody's indispensable of course, but the nature of what they do means that they can create (or destroy) a lot of value and don't have much of a reason to fear termination. This tension between that and managerial refusal to recognize it because it signals a threat to their dominance has, I think, been the result of a lot of self destructive behavior in this industry. A lot of people would rather feel powerful than keep a healthy bottom line. Their prerogative, I suppose. It's good to recognize this and point it out when it happens though, because, for instance, as a shareholder I wouldn't want to be bullshitted about what went down.

I think you should read this:

https://medium.com/incerto/how-to-legally-own-another-person...

By his definition, you think programmers are "too free", no?

Re: People leave managers, not companies

#172
post #93

I think this article misses an important point, which is that managers, or at least line managers, are often the messenger for decisions made in upper management. If I think back on the jobs I've had in the past, it's very rare for me to have issues with line managers. However, I had serious doubts about the competency of upper management in multiple companies that I've worked for. In this case, unless upper manageme…

As manager in the middle you often feel helpless. You want to help your people but you have nothing to offer. Can't give raises, no place to promote people, top management doesn't support your initiatives. It's a difficult place to be in.

I worked as CTO for a startup, even as CTO I couldn't do anything to help the team, and I had to focus on writing more code than managing. The CEO always had the last word. In the end, I told him that I just want to be a software developer and you can come to me when you're in trouble. The big perk, no more long hours... The bad, I no longer feel any ownership for what I do.

Re: People leave managers, not companies

#173
post #93

I think this article misses an important point, which is that managers, or at least line managers, are often the messenger for decisions made in upper management. If I think back on the jobs I've had in the past, it's very rare for me to have issues with line managers. However, I had serious doubts about the competency of upper management in multiple companies that I've worked for. In this case, unless upper manageme…

As manager in the middle you often feel helpless. You want to help your people but you have nothing to offer. Can't give raises, no place to promote people, top management doesn't support your initiatives. It's a difficult place to be in.

Can relate too. I'm going through this right now and it kills me. I'm not a real manager but I have a number of devs I oversee in some aspects and it's obvious to me some are underused, undervalued, or underchallenged. The problem might be that as a lead I empathize /too much/, but it drives me crazy that in the end I'm just a proxy for communication with very little power for change. I feel like I'm always making up excuses for the company's decisions and that's not good either.

Re: People leave managers, not companies

#174
post #94
post #16

Problem is, managers shape companies. Last company I left went bankrupt and got bought by a VC who replaced the whole management. The new managers were running around telling people how to do things because of the "company spirit". A few people, including me, were in the company for over 7 years and we knew the company spirit, because well, we lived and formed it. Now some newly hired MBAs try to tell me that I'm wro…

"ow the company has the old name and product, but noone of the people that created or formed it remained." That's probably by design.

Don't you say?

Just because people do things intentionally doesn't make it any better...

Re: People leave managers, not companies

#175

Earlier quoted context omitted.

While I agree with your analogy, graphite is actually a moderator which (in a nuclear context) accelerates reactions. This was a factor for Chernobyl [1] where the rods had graphite tips, so a scram had a momentary rapid increase in reactivity. This burst of reactivity caused temperature to momentarily spike. The heat produced steam which increased pressure and the vessel exploded. [1] http://www-pub.iaea.org/MTCD/pu…

Cool!

No, hot

Re: People leave managers, not companies

#176
I can relate to this as a manager and as being managed. I been looking into this, do you think Self-Managed types of Organizations reduce the issues with this type of problem of out of date communication style from top down? we are in the 21st century. We don't need to have information coming from top down we need information coming the the bottom up. Our smart devices can do better job than a human manager!

Re: People leave managers, not companies

#177
post #67
post #65

Earlier quoted context omitted.

Getting "work done" is fairly easy to recognize Bob closed 20 tickets this week, and Dave is still working on that one ticket from last week. Who got most work done this week?

This seems like it would be subjective but it actually tells a story. Most likely tickets aren't being broken down enough, one employee could be snagging easy bug tickets in the morning and another employee could be working on a epic feature. On the other side of things I have a guy at work who rocks out 20 tickets and a guy at work who tries to go into super plan mode and take his time and make sure every semicolon…

You just literally defined subjective by using a "story" rather than an objective measure.

Re: People leave managers, not companies

#178

Earlier quoted context omitted.

I am this exact situation. I love my manager, simply one of the best i've ever worked with. But he is simply is messenger for poor decisions that are made by couple of incompetent people above him. I am not sure what can be done about incompetent people being promoted to position of power where they make horrendous misinformed decisions. Often its too late before the magnitude of their fuckups is visible, usually the…

I wish it were as simple as "incompetence." There's a director-level IT manager where I work which has made my personal job a hassle for years. There's a follow-on business process to our main process, which was a terrible mess. I wrote a program in a year and a half which vastly simplified the process. The director is mad, because his team of 10 contractors has been unable to write a successful version for 4 years n…

You sound competent and resourceful. Why not move to another company, with a raise / promotion and a better working environment, or strike out on your own?

Re: People leave managers, not companies

#179

Earlier quoted context omitted.

I wrote the parent post. Here are my reflections on the responses (which were insightful as always). Regarding turning up on time and professionalism - For me the main component of professionalism isn't trust but respect. Demanding an employee arrive by a certain time may or may not be a good way to run a business (up for discussion), but, once you as the employee have agreed to do so then consistently being late is…

>consistently being late is a sign of disrespect. What I'm reading here is that you're perceiving it (perhaps accurately, perhaps not) as a threat to one's dominance as manager. I think you may be using the word respect as, say, a capo would - as in, "respect the chain of command" or as cartman would say "respect mah authoritah"! If true, then that signals a certain level of insecurity over one's position which I thi…

Thanks for taking the time to respond.

I can certainly see how you could interpret my remarks on disrespect as "perceiving it (...) as a threat to one's dominance", but this was certainly not my intention.

My context is of never having had a 'bad' manager, they have always been agreeable and pleasant with a good technical understanding and (I can only assume) high self-esteem.

I think I have used the word respect in two slightly different ways: one when describing employer/employee relationship and one where describing manager/managed.

When I talk about disrespect in the context of a manager I mean it on more of an interpersonal relationship level, not as a struggle for dominance in some sort of power structure.

> "...As an employee I would see that as weakness, especially if combined with technical incompetence."

Adding the bit about "technical incompetence" sound to me like you are projecting certain other attributes on the hypothetical manager that we are discussing. What has been your experience with managers?

> "It's funny, an employer actually asked me that in my first job and I shrugged my shoulders and I said I probably wouldn't notice, which was an answer that clearly infuriated him."

When you have few bills to pay and/or other obligations then this attitude is fine, but I think for a large group of people (e.g. with families to support) this would be a real problem.

The point I was trying to make in the paragraph about "programmers acting any way they like" was that this may be an accept/successful strategy in the short term, but it may not be optimal long term. However indispensable you are now there is someone somewhere out there looking to optimize your job or make your skill set irrelevant. It's certainly possible that you are the exception and that no one will be able to do this to you, but I don't think that it applies to the majority of people reading this thread (I know it doesn't apply to me).

It seems like you view the employer/employee relationship in a very adversarial way, rather than an optimal way for both parties to get something they want. I have had jobs in the past (mainly part time service worker type jobs) where I feel that this attitude is valid. However, most companies I have worked for as a programmer have been small/medium level and started/funded by the same people (no VC money, no faceless career CEO or public shareholders). In these situations I have found that there is no calculated malice or attempt to 'enslave' you, just a few motivated people putting their own money and future on the line to try and make something of value and better themselves.

> "By his definition, you think programmers are "too free", no?"

No, I think a lot of programmers think that they are "too free", but are in-fact only "short term too free"

Re: People leave managers, not companies

#180
post #93

I think this article misses an important point, which is that managers, or at least line managers, are often the messenger for decisions made in upper management. If I think back on the jobs I've had in the past, it's very rare for me to have issues with line managers. However, I had serious doubts about the competency of upper management in multiple companies that I've worked for. In this case, unless upper manageme…

As manager in the middle you often feel helpless. You want to help your people but you have nothing to offer. Can't give raises, no place to promote people, top management doesn't support your initiatives. It's a difficult place to be in.

[deleted]
Post reply on HN