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Google IT Support Professional Certificate

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Re: Google IT Support Professional Certificate

#171

I'm not convinced of the quality of this course material. I thought I could try it out, see if I could fill some gaps in my knowledge. I tried out some of the quizzes and they were just bad. Course 1, week 2, for example, asks you to match items to where they go on a motherboard. This quiz is flatly wrong. It asks you to match a PSU to the rear Ethernet port, and a SATA cable to an IDE port. Being so obviously wrong…

Thank you for flagging this issue. We are extremely proud to have worked with Google on creating this certificate, which makes it possible for anyone without a technical background to gain the skills they need to start a career in IT. In our enthusiasm to launch a first-of-its-kind certificate, this error slipped through Coursera's review process. We have already removed the assessment with the error and will release…

Hi I wish to enroll into the google IT professional certificate program but will like to know if the program is only for US residents or for everyone out of the US like me

Re: Google IT Support Professional Certificate

#172
post #2

How this certification program compares to CompTIA A+ ?

We based this on our internal training for our IT hires based on the gaps we found when we onboarded people over the last 7 years. We invested a lot in making the material practical and lab driven vs just rote memorization. Disclosure: I worked on this program.

I am currently taking the course and I can tell you that for 50.00 it is well worth it. I have been in IT Support for 20+ years and can tell you that it is constantly changing and although I have a degree I did not learn the majority of the knowledge I have from college. We have had interns and hires that have certifications out the wazoo and 4-year degrees but do not know how to change a toner cartridge or could not describe how DNS and the internet works. I was super excited when the course went over DNS. Before I started this course about 3 weeks ago I was showing an employee how DNS works for an issue he ran into. I also like how the course went over Linux and windows, mac, etc. The course was not one sided like a lot, of courses, focusing specifically on the vendor. I also like how they have labs that have interaction. Any good training should have actual labs with hands-on experience. I personally think we have too many people that memorize brain dumps to pass but could not do the hands-on work. I did not run into a formatting issue with the things not matching up on the labs so I cannot attest to that. I do remember that they specifically say please take this on a desktop or laptop. It said something about not taking them on mobile devices or tablets. I also saw that sometimes when you put in an answer that if you left a hyphenated word out or only put the first part of the word it would now except the answer. That being said you can review the material as many times as you want and you can also retake the quizzes and assignments so there should be no reason for you to not pass unless you're just lazy. That being said, the course does not go over everything and nor should it. It is an entry-level course for 50.00 that you can do on your on time to further your education and career. Back in the day, CompTIA used to cost 50.00 but now it is 410.00. Most of the vendors have gouged on pricing in the last 20-30 years. Hats off to Google for trying to make a difference and not trying to charge people a gazillion dollars for it.
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