Earlier quoted context omitted.
I use OVH. Their support is horrendous though. For example, I put in a support request at mid-day this Saturday to ask if their geo-ip feature where you can select which country you want an additional IP to appear to be from, meant that the IP address actually terminated in that country. They didn't get back to me until this morning (3 days later), and the response was a bit vague. I bought some new IPs 4 hours ago f…
Meh, doesn't sound too bad to me. Its not like your machine has failed and they are not responding. You use OVH/Hetzner with the understanding that the great prices come from minimal support and the hardware will be used or desktop class. Hetzner support is strictly standard office hours. If you want instant responses, you can pay 10x at another provider but you chose not to.
It wouldn't have cost them anything to tell me up front that IPs aren't automatically provisioned and required manual intervention and it would take ~24 hours before I get them either. Luckily for them, this time I didn't log a support ticket, because I just assumed that they would have crap processes and that's why it was taking so long. I mean, why did it take so long? Where they manually checking my order again, even though I used the same payment details? Does somebody need to manually pick some IP addresses from a spreadsheet? Why is this process not entirely automatic?
This is the sort of thing that should be automated for low cost hosting systems, precisely to prevent having to provide unnecessary support.