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Claude.ai unavailable and elevated errors on the API

status.claude.com

161–170 of 277 posts

Re: Claude.ai unavailable and elevated errors on the API

#161

The spend at my organization has reached beyond the $200,000 per month level on Anthropic's enterprise tier. The amount of outages we have had over these past few months are astounding and coupled with their horrendous support it has our executive team furious. its alot of money to be spending for a single 9 of reliablility.

> single 9 of reliability Out of curiosity, do you actually use it 24/7? The world doesn't collapse every time o365 goes down... (which is also pretty often)

In my experience the downtime tends to coincide with peak PT timezones. If you're in PT, it's very inconvienent.

Re: Claude.ai unavailable and elevated errors on the API

#162

If this can happen to Anthropic, imagine all the companies building on top of Claude Code for live products. Hopefully the industry is learning that competent problem solving human engineers are still very much needed when you have increasingly deceptive non-deterministic genies running your production stack.

It's not that simple. API is still up and there are multiple API providers. https://openrouter.ai/anthropic/claude-opus-4.7

The fact API is available, does not mean you will actually get the model it states you get. Today Opus 4.7 was noticeably dumber than yesterday. It performed worse than my local Qwen.

Re: Claude.ai unavailable and elevated errors on the API

#163

Earlier quoted context omitted.

I guess if you think about your teammates as purely inputs and outputs and not people that can improve and contribute in the workplace in other ways.

Respectfully, After a certain level of compensation, you are indeed judged purely off of input and output. Workplace improvement does not justify your salary. You will also find that many problems in the harder sciences do not get easier by throwing more bodies at them. Comments like these remind me that some project managers think they'd be able to delivery a baby in 1 month if they simply had 9 women.

> you are indeed judged purely off of input and output

That's not how successful (software, in this case) teams are made.

Re: Claude.ai unavailable and elevated errors on the API

#164

The spend at my organization has reached beyond the $200,000 per month level on Anthropic's enterprise tier. The amount of outages we have had over these past few months are astounding and coupled with their horrendous support it has our executive team furious. its alot of money to be spending for a single 9 of reliablility.

We are spending the equivalent of 32 monthly software engineer salaries on Claude per month.

Info like this is useless without context like, how much revenue does the company earn? How many engineers do they employ? etc.

Re: Claude.ai unavailable and elevated errors on the API

#165

The spend at my organization has reached beyond the $200,000 per month level on Anthropic's enterprise tier. The amount of outages we have had over these past few months are astounding and coupled with their horrendous support it has our executive team furious. its alot of money to be spending for a single 9 of reliablility.

If you are paying API rates (not using Max subscriptions) there's no reason to use Anthropic's API directly, the same models are hosted by both AWS and Google with better uptime than Anthropic.

How do things like prompt caching etc play into that? Would I theoretically have a more stable harness backing my usage?

Im seriously over the current claude experience. After seemingly fixing my 4.6 usage by disabling adaptive thinking and moving to max effort, it seems that the release of 4.7 has broken that workflow and Im 99% certain that disabling adaptive thinking does nothing even on 4.6 now. Just egregious errors in 2 days this week after coming back from vacation.

Re: Claude.ai unavailable and elevated errors on the API

#167

Earlier quoted context omitted.

Our expense is roughly around 12.3 software developers when you break it down across all people related expenses. But we've spent alot of time and energy prior to this focusing on our ability to measure our software development output across multiple teams. The delivery improvements are not evenly applied across all teams, but the increases that we have seen suggest a better ROI than if we had hired 12 developers.

I guess if you think about your teammates as purely inputs and outputs and not people that can improve and contribute in the workplace in other ways.

It's genuinely hilarious how the same leadership pushing for RTO because getting people together creates magic, seems to have no issues trading those same people out for LLM's churning at specs.

Re: Claude.ai unavailable and elevated errors on the API

#168

The spend at my organization has reached beyond the $200,000 per month level on Anthropic's enterprise tier. The amount of outages we have had over these past few months are astounding and coupled with their horrendous support it has our executive team furious. its alot of money to be spending for a single 9 of reliablility.

If you are paying API rates (not using Max subscriptions) there's no reason to use Anthropic's API directly, the same models are hosted by both AWS and Google with better uptime than Anthropic.

The enterprise tier is API pricing only.

https://support.claude.com/en/articles/9797531-what-is-the-e...

Re: Claude.ai unavailable and elevated errors on the API

#169

Earlier quoted context omitted.

> single 9 of reliability Out of curiosity, do you actually use it 24/7? The world doesn't collapse every time o365 goes down... (which is also pretty often)

In my experience the downtime tends to coincide with peak PT timezones. If you're in PT, it's very inconvienent.

Yeah, I feel like all of the bad downtimes happen during American business hours. We use GitHub at work in Europe and I don't remember it ever being down or broken between 0700 and 1700 local time.

Re: Claude.ai unavailable and elevated errors on the API

#170
post #126

Earlier quoted context omitted.

It's fine! There's no world where individuals can buy this kind of stuff. Our company is too small to do it, but I'd love for there to be a public utility of sorts for being able to use LLMs. It is absurd that only these >$1T companies are allowed to run this. I also find it dangerous for society to have so much power and wealth concentrated there too. Anyway, this is the internet and skepticism is warranted :D.

Yea, I actually looked into a similar thing myself recently. I was looking at how we could replace Cursor, and I found that for ~10 people we'd need a half dozen H100's or something on that scale, which would cost ~$1500 per developer or so to build and maintain on cloud infra, and to buy it would cost roughly 3 developers yearly salaries or so (this aligns with your numbers). We don't use that much inference, so we…

The best deal is arguably to buy as much on prem inference as you can reasonably expect to use by running the hardware around the clock, even at slower throughput, and use 3rd-party inference for things that are genuinely latency-sensitive. I just don't see how this resolves to needing a half-dozen V100, surely you're not using that much compute? You don't need to place your entire model on GPU, engines for on prem inference generally support CPU/RAM-based offload.
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