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I've been waiting over a month for Anthropic to respond to my billing issue

nickvecchioni.github.io

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Re: I've been waiting over a month for Anthropic to respond to my billing issue

#161

Earlier quoted context omitted.

Some companies like Activision clearly state in their terms that chargeback means you will be permanently banned, no exceptions. You'll lose your account and access to all digital "purchases" forever. They don't need to prove anything to stop doing business with you.

In the US. And that's only because when Activision makes a digital "sale" they have no legal obligation to follow through and give you what they promised.

This is why the seven seas are so important for preserving our purchases, companies be damned.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#162
Me too. I got a random $45.08 invoice from Anthropic on Mar 21 despite the fact that I'm on the Max x5 plan, and have auto top up disabled.

Raised with support immediately, after being told a human would look at it I've not been able to get anything further.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#165

We've been trying to get a Claude Code subscription for my company, the pricing page says $25 but they actually charge £25, 34% higher. I've been trying to talk to them for months, their support people don't even read what I'm saying and insist that it's somehow because of proration. I'm fairly sure their billing backend is vibe-coded and their support is worse than Google's.

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Re: I've been waiting over a month for Anthropic to respond to my billing issue

#168
post #97

> AI-only support that serves as a wall between customers and anyone who can actually resolve their issue My god. Anthropic has done it. Those crazy bastards have gone ahead and done it ! They've achieved AGI for customer service. It's just like the real thing!

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Re: I've been waiting over a month for Anthropic to respond to my billing issue

#169
I'm on $20 Pro plan, I only use Claude through the web chat interface at claude.ai. I do not use Claude Code, the API, or any third-party integrations.

so far for this month "$81.07 spent (Resets May 1)" just 8 days. For basic web-based conversations, accumulating $81 in overage charges within three days(April 5, April 6, April 7) is unreasonable.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#170
I’ve submitted an app (connectors?) to their store and their submission form indicated a 2 weeks turnaround for an answer, including the possibility of not even getting a response at all (it was written verbatim). Not sure who’s responsible for customer support but damn. (Needless to say I never heard back)
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