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Apple has locked my Apple ID, and I have no recourse. A plea for help

hey.paris

161–170 of 1001 posts

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#161

It's just insane that a gift card redemption can trigger this. What's the rationale? It would make more sense if they just locked the person out of redeeming gift cards or something, not the entire account. But reading horror stories like this is is why I only use the very bare minimum of any of these cloud services. Keep local copies of everything. For developer accounts, I always create them under a separate email…

Do not redeem /s

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#162

It's just insane that a gift card redemption can trigger this. What's the rationale? It would make more sense if they just locked the person out of redeeming gift cards or something, not the entire account. But reading horror stories like this is is why I only use the very bare minimum of any of these cloud services. Keep local copies of everything. For developer accounts, I always create them under a separate email…

Unfortunately, when you access multiple accounts from the same set of IP addresses and browser signatures, you can bet Google, Apple, Microsoft, and any other large company with that level of information collection has probably correlated all of those accounts to you. The company may lock them all if any one of them is suspected of "bad behavior".

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#164

Earlier quoted context omitted.

That is in no way a reasonable suggestion. You’re suggesting a raspberry pi (first red flag) along with a command line program. This is not reasonable in any sense of the word. Imagine me suggesting that everyone should be set up their own unraid server to make sure they can still stream movies and videos if Netflix goes down. Imagine me telling you you should set up a foundry to build your own engines because you ca…

>That is in no way a reasonable suggestion. You’re suggesting a raspberry pi (first red flag) along with a command line program. This is not reasonable in any sense of the word. Uh, the guy writes programming books for a living. But since he's all-in Apple he could just use Time Machine to some sort of NAS and get a more streamlined version of the above.

It’s not reasonable because you’re assuming that 1) they have the time to set up that network infrastructure 2) their skills align with that 3) they have the knowledge to do so 4) they live in a country without strong regulations that would make such a thing unnecessary.

Just because you know objective-c doesn’t mean you know a damn thing about raspberry pis, backup programs, NASes, or anything else. It doesn’t mean you know or want to manage your own network infrastructure. They’re a Mac app programmer, not a Linux professional, not a micro-computer professional, not a network engineer, not a sys admin.

Time Machine wouldn’t work here, because it needs the files locally and he’s already stated he doesn’t have a 6tb drive.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#165

Earlier quoted context omitted.

with this same logic, you don't want to know how much your government and your country cares about you. odds are even a lot lower for them.

oh, no, they will do a lot to make you pay taxes

they can always print the difference, lol.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#166

To paraphrase an old saying: Live by Big Tech, die by Big Tech. After nearly 30 years as a loyal customer I've heard others say this (and was a "loyal advocate" of Windows for around 2 decades myself), but the reality is they simply do not care. You are merely a single user out of several billion . Many of the reps I’ve spoken to have suggested strange things That almost sounds like some sort of AI, not a human. But…

I think we must have passed peak Apple this week or something… I’ve had Clone Hero running badly on an ancient MacBook for my drums, so I decided to swap it out for an M1 Mini that was collecting dust on a shelf. I did a full erase, but I couldn’t get past its activation lock. At all. This is a piece of hardware I purchased on my credit card, for my company, (luckily) linked to a phone number I control and an email a…

Not sure if the Chinese have figured out a way for the newer ARM-based ones yet (I realise it's already been several years since the M1 was released...) but I believe most of the older x86 ones have been cracked.

I've unlocked some old Thinkpads that were similarly left locked with a BIOS password by departed employees, officially not possible, but actually possible if you reflash the BIOS and EC ROMs.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#167
post #160

Earlier quoted context omitted.

Why would my government care less about me than a multinational corporation with billions of customers that isn't headquartered or listed where I live? My Member of Parliament represents about 130,000 people, does regular door knocking to talk to people, and has a staffed office a few km away the I can walk into anytime I want. None of that applies to a multinational corporation.

Because you can’t get rid of your government, whilst you can easily stop buying apple crap.

Exactly. Corp. at least have some expectation about revenue and reputation etc. Certain % of people only cost government, literally.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#169

Out of curiosity, why did you buy and redeem such a large gift card instead of paying directly? And was this a form of payment that was unusual in light of your account history?

I have similar questions. At the scale Apple operates I'm sure mistakes are made all the time, but often it feels like there is something missing when these types of stories pop up. I have had support from Apple before and they went out of their way to help me, supervisors doing research and calling me back for example. How Apple stonewalled here makes it seem like it was more than a single large gift card that caused the issue.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#170

[flagged]

I have spoken verbally to multiple members of Apple's support teams. Apologies if that was unclear. I didn't record this calls, as they did not permit me to.

Then continue that. It’s definitely a fraud detection lockout due to probably the retailer not properly registering the gift cards or something similar.

If you can’t iforgot.apple.com, then support is your only option. No one else has access. Only Apple Support.

You have a case number, keep calling every 12 hours asking for an update.

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