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Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

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Re: Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

#161
I'm surprised they only demanded $20M. Surely that customer data is potentially worth, like, potentially orders-of-magnitude more.

Correspondingly I'd assume either a) paying the ransom doesn't take it off the market or b) the info they stole isn't that interesting.

Re: Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

#162

Maybe it’s a naive question, but in many breach reports I see things like 'No passwords, private keys, or funds were exposed.' How come companies can usually protect that kind of data, but not emails, names, and other personal info?

Such data is typically encrypted and purely write-only, only read by the system itself. Thus it is only exposed if the database itself is exposed. If the leak was compromise of the systems that access the data (which appears to be the case here--insiders copied data they could access) the write-only info is not exposed.

Re: Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

#164

Earlier quoted context omitted.

Beyond the regulatory-dodge and crypto marketing explain to me how Coinbase is NOT a bank

Cryptocurrency firms exist in a quantum superposition of bank and not-a-bank until you interact with them, at which point they collapse into whichever state costs them less money.

lol. I couldn't help but chuckle when I read this comment :)

Re: Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

#165

Blog post is here: https://www.coinbase.com/blog/protecting-our-customers-stand... > We will reimburse customers who were tricked into sending funds to the attacker due to social engineering attacks. If your data was accessed, you have already received an email from no-reply@info.coinbase.com; all notifications went out at 7:20 a.m. ET on 5/15 to affected customers.

The no-reply is an interesting decision. I get how difficult it is to run a company like Coinbase (their biggest strength, centralized + customer support, is also what enables this social engineering), but feels like an odd choice.

Their "customer support" includes not expecting users to set up PGP to communicate with them. Email is not a secure method of communication by default.

It's fine to send a notification instructing them to visit the secure portal for more info, though. Hence, no-reply.

Re: Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

#166
post #124

So this is probably why the phishing calls have increased from ~1 per month to ~3 per week.. good to know... Wish coinbase would let me DO something about it... Maybe fresh accounts for everyone? Maybe KYC data not directly linked to accounts? There should be SOMETHING they can do because the sheer volume of people constantly harassing CB customers is nuts.

When i get those calls, i usually tell them “why dont i just save everyones time and just give you my bank account number, password and social security number? That sound good?”

Re: Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

#167
post #148

Earlier quoted context omitted.

Watching crypto enthusiasts run into every problem that society already tackled with in the past when developing currency and its controls, and then coming up with solutions that look exactly the same as what dirty fiat currency uses, has been a source of much entertainment the past few years

This is an exchange problem, not a crypto problem. You don’t need an exchange to hold crypto.

Yes, I think I’m familiar with the crypto enthusiasts defenses that all boil down to looking at a single aspect of their system in a vacuum and not realizing that if anyone wants to functionally use crypto as a currency and not as a speculative asset or tool in crime, then all these aspects actually have to work and work together

Re: Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

#168
post #148

Earlier quoted context omitted.

Watching crypto enthusiasts run into every problem that society already tackled with in the past when developing currency and its controls, and then coming up with solutions that look exactly the same as what dirty fiat currency uses, has been a source of much entertainment the past few years

This is an exchange problem, not a crypto problem. You don’t need an exchange to hold crypto.

You need an exchange to do some core things that people want to use cryptocurrencies for.

It may not be a crypto-as-a-theoretically/ideologically-pure-construct problem, but it absolutely is a crypto-as-a-real-world-asset problem.

Re: Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

#169
post #165

Earlier quoted context omitted.

The no-reply is an interesting decision. I get how difficult it is to run a company like Coinbase (their biggest strength, centralized + customer support, is also what enables this social engineering), but feels like an odd choice.

Their "customer support" includes not expecting users to set up PGP to communicate with them. Email is not a secure method of communication by default. It's fine to send a notification instructing them to visit the secure portal for more info, though. Hence, no-reply.

Yeah, I totally understand it!

Re: Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

#170
post #167

Earlier quoted context omitted.

This is an exchange problem, not a crypto problem. You don’t need an exchange to hold crypto.

Yes, I think I’m familiar with the crypto enthusiasts defenses that all boil down to looking at a single aspect of their system in a vacuum and not realizing that if anyone wants to functionally use crypto as a currency and not as a speculative asset or tool in crime, then all these aspects actually have to work and work together

I don't really care about crypto personally (volatile shitcoins) but I think that's a straw man argument. They all know it gets troublesome when it comes to dealing with fiat transactions. The hardcore crypto enthusiasts want to avoid fiat entirely.
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