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Notable, their Enterprise plan quote included BYOIP. I think that's the kicker. Cloudflare likely got a few of their anycast load balancing IPs blocked in one country, causing a huge disruption, because this customer that makes them no money wasn't in full compliance with local laws.
Earlier quoted context omitted.
The way I read the screenshots of the emails from the articles seemed to suggest that something the authors company was doing was causing issues with IP reputation on CloudFlares range. Them very aggressively highlighting the BYO IP feature and then even suggesting third parties to rent IPs from strikes me as a significant detour from their normal “script” (having dealt with their AU sales team before).
this is exactly what is happening. Cloudflare uses an anycast network, so IPs are shared by default. this customer is damaging Cloudflare IP reputation which hurts other customers. Cloudflare can either fire the customer to protect other customers using Cloudflare IPs, or force this customer to use their own IPs and damage/manage their own IP reputation. unfortunately this is expensive and OP is mad they can't do the…
If a custom IP is going to be mandatory, they need to say that and give a deadline, at the very least.
Sounds like OP is a casino and plays domain games to avoid regulatory interest. Recommend reading article carefully before reacting to the headline. Hopefully Cloudflare provides a perspective.
It doesn't seem so, so there is at least a valid reason for Cloudflare to keep them as a customer as they're not violating the laws where they have their business in.
Sounds like OP is a casino and plays domain games to avoid regulatory interest. Recommend reading article carefully before reacting to the headline. Hopefully Cloudflare provides a perspective.
But for $10k a month cloudflare is ok with that? Either it's acceptable or it's not, there is no way that this looks good for cloudflare either way.
I have been hearing stories from developers/entrepeneurs about Cloudflare being very weird to deal with: "We'd like to talk to you about an enterprise plan." "No thanks, I'm fine with the free plan." "Based on your traffic, we'd like to talk to you about an enteprrise plan." "Is there a traffic limit on the free plan?" "No, there is no limit. But based on your traffic, we require you to get an enteprirse plan." [Give…
I thought about using CF in some of my deployments. After hearing about these sorts of "discussions" from other colleagues, I certainly talked about using their services. And then I realized that I had to hand them over my DNS? Uhh, no. It could have been "set nameserver to ours in your DNS console". And also there was the recent SSL spoofing they're doing even with DNS with no hosted websites. And they charge money…
... that's how it works? They give you the nameservers to use, you set your domains up with them.
You can register a domain through them, but don't have to.
We had a site hosted on CF business plan with fairly large bandwidth usage (completely legal, had a lot of media). They approached us with an enterprise plan but we did not have the budget for it. Asked for a little time, they said fine and we moved much of the bandwidth usage to a couple of dedicated servers on OVH I think. Never heard from them after that.
We are doing about 3TB
It was at the top of HN, then quickly buried to #20-#30. It is now at #27, being a hour old with 318 points.
I have been hearing stories from developers/entrepeneurs about Cloudflare being very weird to deal with: "We'd like to talk to you about an enterprise plan." "No thanks, I'm fine with the free plan." "Based on your traffic, we'd like to talk to you about an enteprrise plan." "Is there a traffic limit on the free plan?" "No, there is no limit. But based on your traffic, we require you to get an enteprirse plan." [Give…
I wouldn't trust a company after they pulled this stunt just once. Why are you letting them do this to you(r company)?
I'd guess that the cost of switching/cost compared to other alternatives/cost compared to business value/revenue, remained sustainable for the customer, who didn't want to deal with a switch.
In truth, this is kind of how "enterprise sales" has always worked? The salesperson trying to figure out the biggest price that won't lose the customer? But additionally having unclear terms and unclear length of contract (or really no contract locking in your terms/payment) is definitely in the vendor's favor...