Earlier quoted context omitted.
Step #3 is unfortunately often pointless given that often either: 1. the status page is unavailable too 2. the status page reports the service as green/available even though it's red/down (maybe it's still accessible to the service pinging its health status, maybe it's "accessible" but not actually functional, maybe the engineers were too busy fixing the problem to click the button to update the status page, maybe no…
Most places don't have an automated status page because of the issues with automation showing outages when they don't exist. Someone manually goes and clicks something on the status page.
I assume it's more due to contracts, marketing, and denying responsibility.