I bought an iPhone 14 a while back and they 'lost' the first two times. Third attempt it finally arrived but they appeared to use a different delivery service
Amazon shipped fake product, refuses refund until 'correct' item returned
161–170 of 187 posts
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#162This poor customer is actually paying the price of a scam played by someone earlier. You buy an expensive product, Amazon ships it noting the weight, then you replace the product with clay and "return" it back to Amazon who is none the wiser.
Then when this customer cries foul, Amazon has no way of knowing for certain whether this customer is the scammer, or whether it was a prior individual! So many crazy downstream implications of their "free" return policy, and of course it's usually the customer that foots the bill in the end.
[0] http://coryklein.com/2016/06/20/scammers-replacing-iphones-w...
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#163Having spent many years in "Outbound" of Amazon Fulfillment, I'm skeptical that Amazon would ever know that they didn't send a fake item. Items aren't inspected deeply when they arrive. Fakes can get in. Items that are misplaced and later found are presumed to be good- no quality checks opening the package. If the barcode scans, the system just adds it. The picker, sorter, packer all do a quick quality check to see i…
> Items aren't inspected deeply when they arrive. Fakes can get in. I think stores like Walmart do the same thing for returns, most of the time I believe they just trust the customer, don't know what happens after though if they simply put it back in the isle if the packaging looks good.
Well the large bag was spotless, and the inside two were slightly scuffed with airline baggage tags still on them! Some enterprising person(s) had used Costco's generous return policy to take a trip and then return the baggage afterwards.
A thorough check, unfortunately, found no contraband or jewels left in the bags by their previous owners.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#164Having spent many years in "Outbound" of Amazon Fulfillment, I'm skeptical that Amazon would ever know that they didn't send a fake item. Items aren't inspected deeply when they arrive. Fakes can get in. Items that are misplaced and later found are presumed to be good- no quality checks opening the package. If the barcode scans, the system just adds it. The picker, sorter, packer all do a quick quality check to see i…
Why buy something there if the odds are higher retailer is scamming you, not the other way around?
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#165Earlier quoted context omitted.
LOL, your delivery guy doesn't just dump everything on the doorstep as quietly as they can? Or for anything requiring a signature (actually, can't remember the last time I had that through Amazon) run up and stick the "customer wasn't home" sticker on the door without even trying the doorbell or knocking? I have been working from home, my wife also working from home--so driveway full of cars--and on several occasions…
Funny how different something as mundane as deliveries (and as widespread as Amazon) can be. > your delivery guy doesn't just dump everything on the doorstep as quietly as they can? Never had that, no. > Or for anything requiring a signature (actually, can't remember the last time I had that through Amazon) They email & show in 'my orders' numeric codes to give the driver who then enters and verifies them. (This veri…
That's mostly only rural areas. Where I am, the houses either have letter slots in the door as you described, or a letter box attached to the house next to the front door.
Our previous place had a letter slot. But the place we just moved into has put the letter box next to the side door, at the end of the driveway. It's hit-or-miss where deliveries will get left, but most of the time it's at the front door, the one we don't check on a regular basis because we're usually going out the side door to get to our cars.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#166Question, how could Amazon protect itself from customers buying and receiving a real GPU and sending back a fake one?
2) by checking returns before reselling them.
Easy-peasy.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#167Earlier quoted context omitted.
That's why, for large items from untrustworthy retailers, I start filming the moment the delivery person rings the bell and film the entire handover process, including signing the delivery, constantly keeping the product in frame until the package is open, I've got out the product, installed it in a test setup, and it's actually working. I ordered a GPU on ebay earlier this year, and followed this process to the lett…
LOL, your delivery guy doesn't just dump everything on the doorstep as quietly as they can? Or for anything requiring a signature (actually, can't remember the last time I had that through Amazon) run up and stick the "customer wasn't home" sticker on the door without even trying the doorbell or knocking? I have been working from home, my wife also working from home--so driveway full of cars--and on several occasions…
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#168Earlier quoted context omitted.
That's why, for large items from untrustworthy retailers, I start filming the moment the delivery person rings the bell and film the entire handover process, including signing the delivery, constantly keeping the product in frame until the package is open, I've got out the product, installed it in a test setup, and it's actually working. I ordered a GPU on ebay earlier this year, and followed this process to the lett…
This is crazy. If you're really doing this (and I don't have any reason not to believe you), something has gone horribly wrong as a society. If the only thing keeping people from ripping each other off on routine business transactions is (probably still fakeable) evidence gathered by filming yourself constantly like receiving a package is a reality show, then one of the parties to this transaction should not be in bu…
After such a loss, I think it's normal to go to such measures. Having my partner use my videography kit to film the entire handover takes only a few minutes but if it can save me so much money, it'd be stupid not to.
And yes, I believe that if we as a society have reached a point where even with evidence and a police report no one in the chain feels responsible to act, we're fucked.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#169Don’t ever buy any high end electronics from Amazon. The counterfeit issues are rampant, and for the high end stuff they won’t take the fake back.
Where am I supposed to buy electronics online? I live 2 hours away from the nearest Microcenter, and newegg is also a nogo.
Probably the last company you'd think of, but they have excellent service and return policy and you can trust them to be selling real stuff.
Not to mention the fact they're one of the only places that will sell you unlocked phones.
An iPhone, two iPads, a pixel 6 and an rtx3060 all ordered from them within the last 2 years.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#170Comingled inventory FTW! As a vendor, Why send in the real product to FBA when i can send a fake one and get paid the same amount? It even lets me undercut on price!
Where do you think all those organized shoplifters sell their inventory of stolen perfumes and deodorant?
Amazon!