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Jabra denies support for Elite 85t Bluetooth earbuds on computers

news.ycombinator.com

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Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#161

Post by layer8 »

userbinator wrote: post #148
layer8 wrote: post #137

Earlier quoted context omitted.

> Bluetooth is Bluetooth and all implementations should interoperate Just like USB-C is USB-C I guess. ;)

I'm not aware of any features of BT which are tied to the host being "a computer" or not, however.

Yeah, but that’s a less clear argument to make than “everything Bluetooth should always be interoperable”. Since Bluetooth isn’t universally interoperable (e.g. depending on the supported Bluetooth profiles), it’s not a priori clear that “doesn’t work with PC audio” may not be a reasonable technical restriction. Of course we know it isn’t in this case, but it’s not as simple as “it says ‘Bluetooth’ so it should work”.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#162

Post by skocznymroczny »

jchw wrote: post #146
driverdan wrote: post #140

Earlier quoted context omitted.

> How can we get companies to respect their users? Stop buying their broken products.

Well, Jabra and Bose are both shipping some arguably “broken” products (though frankly I find “broken” to be a tad flippant of a description.) That does leave some alternatives. How are people buying bluetooth earbuds supposed to know that buying flagship products from some of the most reputable companies in the field would lead them here? Honest question. I don’t think it’s reasonable to ask everyone in the world to…

Most reputable often just means ones with the largest marketing budget.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#163

Post by brudgers » 

  After updating Macos to Monterey
That sounds like a breaking change to MacOS by Apple.

Apple has strong financial incentives to have its headphones be the preferred option across its product lines.

Considering that Jabra is getting the blame here, Apple has little financial disincentive against breaking changes to its software.

Good luck.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#164

Post by m-p-3 »

userbinator wrote: post #110

Tell them that Bluetooth is Bluetooth and all implementations should interoperate. Or that's how it should be, and although there's plenty of stories about it not working with specific combinations of devices, "on computers" is such a ridiculously vague excuse. After updating Macos to Monterey On the other hand, if I were you, I would suspect that first and go after Apple before blaming Jabra. (Maybe the latter knows…

I'm wondering if they could technically lose their ability to display or market their devices as bluetooth-compatible if they don't follow the specs.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#165

Post by alias_neo »

mschuster91 wrote: post #150
jchw wrote: post #146

Earlier quoted context omitted.

Well, Jabra and Bose are both shipping some arguably “broken” products (though frankly I find “broken” to be a tad flippant of a description.) That does leave some alternatives. How are people buying bluetooth earbuds supposed to know that buying flagship products from some of the most reputable companies in the field would lead them here? Honest question. I don’t think it’s reasonable to ask everyone in the world to…

> In my mind, something must be systemically wrong here. It is. Three things are at play here: The power of consumer protection agencies is way too low, the standardization group (=Bluetooth SIG) doesn't give a fuck, and the Bluetooth standard itself is a horrible mess dealing with a lot of historical baggage. In an ideal world, cases such as "won't operate with a standard-issue Mac" would cause an investigation by a…

> The power of consumer protection agencies is way too low

In the UK, if they advertise them as working with / connecting to a computer, there's no way you aren't getting your money back.

Consumer protections in this country are pretty solid for this sort of thing (thought sadly not the case for new expensive things like cars, new build homes, etc).

I had PC World try to screw me with the old display panel switcheroo on a first gen flat screen Samsung LCD in the 2000s, a £1000, 32" screen which was supposed to have a "new" chevron pattern to the sub-pixels. Store display and review models had it, and it was all over their advertising, mine were plain old squares.

Trading Standards / Citizen's Advice Bureau had them practically begging me to take a replacement mere hours after an outright refusal to replace a TV I'd been using for a year already.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#166

Post by nicce »

fire wrote: post #117
gotrythis wrote: post #48

I have the Elite 85h, and it has the same problem, as well as about a dozen other problems when you connect it to a computer. Same response. But the sales letter for the product makes it clear that they do support computers. My last email to Jabra was ignored: The message that computers are not supported devices on the Jabra Elite 85h was a very upsetting response to receive, so I didn't respond for quite a while. It…

> However, this statement about computers not being supported cannot be true. On the Jabra site for this product, it says: "no need to plug your headphones into your computer." It also has a picture of the product beside a Macbook. I've included screen shots of the product page that show these two points that clearly indicate computers are supported. I've heard this issue of the Elite 85h not being compatible with co…

Well, computer is a wide term. My Jabras work well on Linux with custom bluetooth profile. It took some tinkering, and getting good quality for both mic and speakers was achievable. But they should not advertise like this…

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#167

Post by AdrianB1 »

alias_neo wrote: post #165
mschuster91 wrote: post #150

Earlier quoted context omitted.

> In my mind, something must be systemically wrong here. It is. Three things are at play here: The power of consumer protection agencies is way too low, the standardization group (=Bluetooth SIG) doesn't give a fuck, and the Bluetooth standard itself is a horrible mess dealing with a lot of historical baggage. In an ideal world, cases such as "won't operate with a standard-issue Mac" would cause an investigation by a…

> The power of consumer protection agencies is way too low In the UK, if they advertise them as working with / connecting to a computer, there's no way you aren't getting your money back. Consumer protections in this country are pretty solid for this sort of thing (thought sadly not the case for new expensive things like cars, new build homes, etc). I had PC World try to screw me with the old display panel switcheroo…

Consumer protection is much better in Europe than in US, that is a problem for USA.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#168

Post by Gigachad »

jchw wrote: post #146
driverdan wrote: post #140

Earlier quoted context omitted.

> How can we get companies to respect their users? Stop buying their broken products.

Well, Jabra and Bose are both shipping some arguably “broken” products (though frankly I find “broken” to be a tad flippant of a description.) That does leave some alternatives. How are people buying bluetooth earbuds supposed to know that buying flagship products from some of the most reputable companies in the field would lead them here? Honest question. I don’t think it’s reasonable to ask everyone in the world to…

Depending on your country and consumer protection laws, you just buy one and if it has a critical bug you walk back to the store and swap it for a different pair.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#169

Post by AdrianB1 »

mleonhard wrote: post #134
newsclues wrote: post #114

Earlier quoted context omitted.

Quoted post unavailable.

Violence and crime are unacceptable strategies for citizens of democracies. Please delete your comment.

Let me tell you the story of my country who shot dead a president and his wife. It was a democracy before and it is after. I am not endorsing the comment that started this discussion, just telling you are not necessarily right: there are cases when violence and crime are not only acceptable, but even necessary.

Re: Jabra denies support for Elite 85t Bluetooth earbuds on computers

#170

Post by Gigachad »

jpollock wrote: post #77
grishka wrote: post #73

And then people keep asking me why I have trust issues with wireless tech. A 3.5mm jack just works, with everything, every time, all the time, regardless of any outside factors.

Tell that to my linux desktop which keeps losing track of the 3.5mm jack audio output. I keep having to reset it and fiddle with it every reboot.

Also had that issue. The 3.5 would work if it was plugged in just the right amount. If it was bumped it would disconnect. In a similar issue, my Nintendo switch controllers often disconnect while in the plugged in mode because the connectors just lose contact sometimes. I wish I could tell it to use them in bluetooth mode and charge only over the connector because bluetooth is pretty much flawless.
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