Earlier quoted context omitted.
No, they eventually admitted it was their fault, they didn’t admit fault when the iPad came bent recently, or the MacBook Pro had failures. But with Steve Jobs alive it wasn’t hard to get your handhelds like the iPhone or iPod replaced, now they blame you or make you wait forever. I agree about Jony, the iPhone 5 was peak Apple design, and it comes back with no headphone jack in the 12.
The generosity of Apple's support during Steve's era was unparalleled. It created a great deal of goodwill for the company within the iPhone/Mac community. Like you said, supports now is delayed, difficult, rigid, and merciless. Somewhere along the line, Apple forgot that its retail stores and support were products in and of themselves.
CT scans of AirPods evolution
161–170 of 343 posts
Re: CT scans of AirPods evolution
#162Earlier quoted context omitted.
Strange that when making 110 million units per year they don’t bother to cover tens of millions ears more with slightly different design. Same with incredibly small mouse and bunch of other sku’s that could def be differentiated.
Why make more SKUs to support? They don’t want the business or the headaches. They squishy things mold to people’s ears anyway. Imagine asking others to put on several types of headphones or needing a scanner and it getting it wrong. It’s a stupid business decision for mass produced Bluetooth headphones.
If it makes them 10B more per year sounds like a good business IMO.
Pro’s are exception, classic ones are the ones people complain about.
Re: CT scans of AirPods evolution
#163Some small but important details about the product architecture that's changed over time somewhat: - The antenna is sticking out of the ear, while the densest components are deeper in the ear, making them more stable. Now the battery is in the ear and PCB is out of the ear. - They've added large external mesh over the world-facing mic to reduce windnoise during phone calls. This creates a sort of turbulence that prev…
Can you elaborate on this?
Re: CT scans of AirPods evolution
#164Earlier quoted context omitted.
> The buds themselves have a design flaw wherein earwax will accumulate in its inner grille severely enough to significantly compromise bass response Not to be glib, but maybe clean your ears more often? You can also take the tips off (invert, then pull) and blow them out from the back with canned air to clear the outer grilles which are integral with the eartip. As fine as those outer grilles are, you'd really have…
I did some searching and also asked a doctor (though not an ENT) about it and the overall response was that you should not be be overzealous about cleaning out ear wax unless it’s a medical condition.
I had impacted earwax once, years and years ago. They fix that with Debrox followed by irrigation, which was while not painful still perhaps the most weirdly unpleasant sensation I've ever experienced, and also made my head spin a little. Since then I've taken some care to avoid a repeat, and I suppose a nice side effect is that earbuds hold up a lot better.
Re: CT scans of AirPods evolution
#165Earlier quoted context omitted.
Why make more SKUs to support? They don’t want the business or the headaches. They squishy things mold to people’s ears anyway. Imagine asking others to put on several types of headphones or needing a scanner and it getting it wrong. It’s a stupid business decision for mass produced Bluetooth headphones.
AirPods make more money than Tesla yet Tesla makes various sized cars. If it makes them 10B more per year sounds like a good business IMO. Pro’s are exception, classic ones are the ones people complain about.
Re: CT scans of AirPods evolution
#166Earlier quoted context omitted.
The generosity of Apple's support during Steve's era was unparalleled. It created a great deal of goodwill for the company within the iPhone/Mac community. Like you said, supports now is delayed, difficult, rigid, and merciless. Somewhere along the line, Apple forgot that its retail stores and support were products in and of themselves.
They also grew exponentially and started serving everyone, not just technophiles. Support at such a large scale is an interesting problem. The apple store in my city always has lines out the door and the store is huge. They probably have to handle everything from broken devices to general troubleshooting, and for everyone from tech empathetic individuals to ludites, old people to young, and reasonable to agressive an…
Re: CT scans of AirPods evolution
#167This is still the strongest apple advantage: design, engineering and build quality. Recently I wanted to buy a second notebook so I could leave my MBPro at home in trips where I didn't want to work, but still had a machine that run linux and windows for some quick idea or even some light gaming. Decided for a Samsung Galaxy Book Pro. Expensive machine, but slightly cheaper than a MacBook Air. good i7 11gen processor,…
I buy Windows laptops for the purpose of running Linux. Little things do happen like bezels coming loose, coil whine and fan noise. I have been happy with Apple for over a decade. My MBP 2018 was an exception. The rubber seal around the screen deteriorated. The touch bar has a dead area ($750 to fix, not fixing). Bulging batteries had to get replaced. That generation of MBP was GARBAGE based on my research trying to…
It’s fabulous but so is my much worst Lenovo x250 with 16GB I got, and a new 1080p screen on recently, still very happy with it.
Re: CT scans of AirPods evolution
#168This is still the strongest apple advantage: design, engineering and build quality. Recently I wanted to buy a second notebook so I could leave my MBPro at home in trips where I didn't want to work, but still had a machine that run linux and windows for some quick idea or even some light gaming. Decided for a Samsung Galaxy Book Pro. Expensive machine, but slightly cheaper than a MacBook Air. good i7 11gen processor,…
Yet I know lots of people with defects in Apple products. I replaced multiple laptops. Is there real evidence of fewer defects?
https://www.geckoandfly.com/6311/the-most-reliable-laptop-su...
Re: CT scans of AirPods evolution
#169This is still the strongest apple advantage: design, engineering and build quality. Recently I wanted to buy a second notebook so I could leave my MBPro at home in trips where I didn't want to work, but still had a machine that run linux and windows for some quick idea or even some light gaming. Decided for a Samsung Galaxy Book Pro. Expensive machine, but slightly cheaper than a MacBook Air. good i7 11gen processor,…
Aren't their recent laptops an overheating mess, not to mention needing dongles to plug anything in? https://news.ycombinator.com/item?id=29197975
Charging DisplayPort Thunderbolt 3 (up to 40Gb/s) USB 4 (up to 40Gb/s) USB 3.1 Gen 2 (up to 10Gb/s) Headphone
Re: CT scans of AirPods evolution
#170I think the AirPods Pro were a regression from the OG AirPods for four reasons: - Idle life took a huge dive from the originals. My OGs haven't been charged in something like six months, and the case is still at something like 20%. Meanwhile, the case holding the APPs would die in less than a week and the buds inside of them a week after that. My wife's APPs have been lost for a while because of this. - Noise cancell…