Earlier quoted context omitted.
Behind this is one of the problems. In a corporate environment you can't choose the best tool for the job at hand, collaboration. MS Teams is probably the worst tool of its class in this area yet it is, evidently, chosen by people in higher positions who make decisions based solely on their opinion and for the sake of complying with corporate standards, once again, not based on evidence, but, by some MS white paper s…
If even that much thought was given to it. Teams comes with Office, so it is quite possible that alternatives were never really examined.
The effects of remote work on collaboration among information workers
161–170 of 216 posts
Re: The effects of remote work on collaboration among information workers
#162One thing about slack- and zoom-based remote working I've noticed is that there's less room to be your "informal self". Meetings require more coordination since only one person can speak at a time and there are fewer non-verbal cues to communicate which topics are resonating with you. You also can't continue smaller conversations with people after a meeting. Everything is more formalized. Likewise, conversations outs…
I really feel this. I've been working remotely for a few years, and will probably continue doing so for the foreseeable future, but there is no such thing as informal conversation in that setting. My company encourages everybody to set up "salon" meetings with random people to just chat, but these conversations end up being awkward and forced (though that could just be me). The result of this is that I feel completel…
I almost feel like it’s a generational thing. People who came of age before widespread text messaging spent countless hours chit-chatting with their friends on the phone. It might be that late Millenials and Gen Z are less suited to remote work compared to Xennials and Gen X.
Re: The effects of remote work on collaboration among information workers
#163The key thing is here: > over the first six months of 2020 Those first six months were pretty rough. The large majority of people had little to no experience working remotely, so many folks didn't have a good home office environment, and there was a general sense of being unsure if this would just be temporary or if employees should settle in for the long haul. Many orgs didn't have good practices set up for remote w…
> The key thing is here: > > over the first six months of 2020 This also implies that most of the employees already knew each other and worked together before being forced into remote work. One of the biggest problems with switching to remote work is that people carry over the in-person relationships they were already comfortable with. It's the new hires who suffer most, in my experience. When everyone else has month…
Re: The effects of remote work on collaboration among information workers
#164The key thing is here: > over the first six months of 2020 Those first six months were pretty rough. The large majority of people had little to no experience working remotely, so many folks didn't have a good home office environment, and there was a general sense of being unsure if this would just be temporary or if employees should settle in for the long haul. Many orgs didn't have good practices set up for remote w…
I think the hardest thing remote work has to replicate is just random small talk between smart people that can lead to great ideas. This speech from Richard Hamming about Bell Labs sticks in my mind, especially the segment about open vs closed office doors. I'd say remote work is objectively better for pure productivity in terms of getting things done, but you run the risk of limiting innovation I think https://www.c…
Some of the world's most used and innovative software was crafted by smart people all over the world whose small talk was mediated almost entirely over email, BBS, IRC etc.
This continues to be the case, it's just the mediums have changed slightly, while they're still mostly text-based, there's also the multimedia-based methods thanks to things like ubiquitous video, voice and conference calling.
Re: The effects of remote work on collaboration among information workers
#165Earlier quoted context omitted.
I think the hardest thing remote work has to replicate is just random small talk between smart people that can lead to great ideas. This speech from Richard Hamming about Bell Labs sticks in my mind, especially the segment about open vs closed office doors. I'd say remote work is objectively better for pure productivity in terms of getting things done, but you run the risk of limiting innovation I think https://www.c…
> I think the hardest thing remote work has to replicate is just random small talk between smart people that can lead to great ideas. Some of the world's most used and innovative software was crafted by smart people all over the world whose small talk was mediated almost entirely over email, BBS, IRC etc. This continues to be the case, it's just the mediums have changed slightly, while they're still mostly text-based…
At what speed though? You're obviously correct that such small talk can and does happen over asynchronous communication protocols. But I would imagine it's far slower than doodling on a napkin with a colleague during break. Businesses are going to desire something faster. So far, nothing has beaten a simple phone call in my (admittedly limited) remote work experience.
Re: The effects of remote work on collaboration among information workers
#166Earlier quoted context omitted.
I'd go one step further. I have done research on "silos" and actually believe they form naturally, even virtually, and we should be looking how to take advantage of the natural tendencies and make them more effective rather than eradicate them because it sounds like a good thing to do. I'm not saying a return to pure tribalism here, but I am saying maybe realistic acknowledgement of tendencies and how to make those m…
Boundaries, especially explicit ones with clear contracts, are healthy and enable innovation (via refactoring, automation, efficient onboarding, quality control). In the organizational recesses, hiding within unaccountable reporting, away from healthy boundaries, is where sociopaths grow most influential.
At the end of the day, we are all surrounded by different scales of organization, whether it be a small family unit, formal and informal networks, societal organizations and institutions, businesses, etc.
There has to be a balance, because many organizations want flexibility, "democracy", the ability to change direction quickly, autonomy in suborganizations, etc. Yet, this must be balanced with the need for some kind of order against pure chaos or harmful organization actors (for instance). This implies some kind of governance, some kind of "ground rules" if you were, for things to function and be reasonably effective/efficient.
I think this is where organizational culture truly matters. I do think culture can be encouraged, and norms and behaviors modeled, and sometimes even formally enforced, but ultimately the net governance that emerges at scale is a sum of the parts (i.e. the whole is greater). I do not know if, at the kind of organizational scale I'm talking about (many thousands of people or more), it is possible to govern everything with absolute precision and control.
Rather, at scale, one can only model the desired outcomes, norms and behaviors, and/or set policy. Utimately what the organization is - all its boundaries and suborganizations and networks all the way up and down the scale of an organization - is determined by the sum of those who participate and represent the organization. It does leave holes where those with personal agendas or sociopathic tendencies (for example) may take hold.
By all this, I mean to say that, I do not believe it is just in recesses where sociopaths grow most influential. I believe they grow wherever their influence has meaning and they have power/control.
The only thing that can protect organizations against such behavior ultimately is the collective will of the members of the organization, at all levels of scale. The culture, and members of the organization are the ultimate tool for protecting the organization against such threats.
Even with laws or policies, everything depends on enforcement. Enforcement also depends on culture, in addition to power and control. I believe though, that in the long run, everything depends on what culture allows, and only culture can stop sociopaths from being ultimately successful and protect organizations from such threats.
Re: The effects of remote work on collaboration among information workers
#167Earlier quoted context omitted.
Maybe if Microsoft would make an MS teams feature that would operate more like discord then that random smalltalk would happen.
Behind this is one of the problems. In a corporate environment you can't choose the best tool for the job at hand, collaboration. MS Teams is probably the worst tool of its class in this area yet it is, evidently, chosen by people in higher positions who make decisions based solely on their opinion and for the sake of complying with corporate standards, once again, not based on evidence, but, by some MS white paper s…
Could you expand more about why you think it's the worst tool in its class for collaboration?
My experiences with it seem to be at variance with this observation.
Re: The effects of remote work on collaboration among information workers
#168Earlier quoted context omitted.
Behind this is one of the problems. In a corporate environment you can't choose the best tool for the job at hand, collaboration. MS Teams is probably the worst tool of its class in this area yet it is, evidently, chosen by people in higher positions who make decisions based solely on their opinion and for the sake of complying with corporate standards, once again, not based on evidence, but, by some MS white paper s…
> MS Teams is probably the worst tool of its class in this area yet it is, evidently, chosen by people in higher positions who make decisions based solely on their opinion and for the sake of complying with corporate standards, once again, not based on evidence, but, by some MS white paper saying it is. Could you expand more about why you think it's the worst tool in its class for collaboration? My experiences with i…
Occasionally it has some bug that makes it use up endless ram.
The cut and paste does not work properly. This one has thousands of 'user-voice' votes and has been broken for over a year. edit: over 1000 people, broken for at least 3 years: https://microsoftteams.uservoice.com/forums/555103-public/su...
Slack has completely changed the underlying video and voice platform and, for my teams, it has always worked perfectly.
Re: The effects of remote work on collaboration among information workers
#169They don't link this data with something tangible like "profits" nor do they really try to quantify productivity in any way, so it is left up to the reader to decide whether the effects they observe actually hurt or help productivity. Case in point, what they consider useful spontaneous interactions between disparate corners of the social graph could in reality be annoying distractions that decrease productivity.
Re: The effects of remote work on collaboration among information workers
#170One thing about slack- and zoom-based remote working I've noticed is that there's less room to be your "informal self". Meetings require more coordination since only one person can speak at a time and there are fewer non-verbal cues to communicate which topics are resonating with you. You also can't continue smaller conversations with people after a meeting. Everything is more formalized. Likewise, conversations outs…
I really feel this. I've been working remotely for a few years, and will probably continue doing so for the foreseeable future, but there is no such thing as informal conversation in that setting. My company encourages everybody to set up "salon" meetings with random people to just chat, but these conversations end up being awkward and forced (though that could just be me). The result of this is that I feel completel…
And i mean with people. Doing software, i find it easy to feel somewhat "connected" to the work i'm doing because of the sort of immediate "it works / solves the problem" quality software usually has.
But with people, even though we're all on the same situation and we make our best effort to have some casual hangout time via zoom, i still feel it's too "formal" in a way, compared to the in-person experience of going to grab something to eat together, or just talking about semi-work-related stuff. And the resulting disconnection is not a great feeling really.
The other reply comment to yours sort of dismisses this as a generational thing or something. I don't think that's really the case. Even though i fall in the millennial generation, i've had my fair share talking on the phone with friends and family. In those cases, you don't need any further excuse to do so than just "wanting to talk". With coworkers, of course, firing up a zoom call just to talk about nothing in particular would feel completely awkward. The thing about sharing an actual physical space, i think, is that it creates opportunities for those informal conversations to happen naturally.
This is not to say remote work doesn't have its upsides; it definitely does. But we should not dismiss its downsides so readily.