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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#161

Post by culturestate »

lolinder wrote: post #147
bobthebuilders wrote: post #142

Earlier quoted context omitted.

Good luck getting money from a stone!

I'm not sure what you mean, but if a debt goes to collections that ends up on your credit report. It's not like you can just ignore it forever.

> if a debt goes to collections that ends up on your credit report. It's not like you can just ignore it forever.

I obviously don't endorse this, but in the US you absolutely can ignore it forever as long as it isn't student loan debt. Anything else large enough to sue for can be discharged through bankruptcy (which is comically simple in some states), and debts below that[1] will fall off your report after 7 years.

Your credit will tank for a bit, of course, but otherwise there are no real consequences.

1. I think FICO even has a minimum amount for negative items and doesn't consider medical debt at all, but don't quote me on that.

Re: Adobe charges subscription cancellation fee

#162

Post by eyelidlessness »

lolinder wrote: post #147
bobthebuilders wrote: post #142

Earlier quoted context omitted.

Good luck getting money from a stone!

I'm not sure what you mean, but if a debt goes to collections that ends up on your credit report. It's not like you can just ignore it forever.

Why not? I've done it. It's perfectly legal. And mostly clear in terms of repercussions (other than old debts being resurrected far longer than they're supposed to). I walked away with no medical debt from when I was young and desperately poor. And I'm glad I did.

Re: Adobe charges subscription cancellation fee

#163

Post by sherry-sherry »

Meph504 wrote: post #101
sherry-sherry wrote: post #46

Earlier quoted context omitted.

This: https://imgur.com/a/yQFQRKF is what you see when looking at prices and after clicking Buy Now. It says "annual plan, paid monthly", but doesn't state the fee, it vaguely mentions the price. Clicking 'learn more' does not tell you the fee. It think it's deceptive, at best.

it clearly says "annual plan, paid monthly" which is what you are signing up for, a year long obligation, with installment payments. if you click the drop down, it shows you not only your other options but also the prices. https://i.imgur.com/CZSCvw8.png

That is the wrong price.

The annual prepaid amount is different from the annual, paid monthly price.

Re: Adobe charges subscription cancellation fee

#164

Post by wpietri »

NovemberWhiskey wrote: post #49
maldeh wrote: post #24

Earlier quoted context omitted.

What does a yearly installment plan even mean in the context of a cloud subscription-based service, as opposed to one for which one has already received goods? And first of all, as the OP noted in the twitter thread, they believed they were doing a monthly subscription as advertised; the "yearly plan" interpretation is Adobe getting creative in the terms of service.

You subscribe to Creative Cloud on an annual basis. Please take a look here by clicking into the pricing for the plans or the "buy" option: https://www.adobe.com/creativecloud/plans.html ... from my perspective, it is clearly written "annual plan". You can choose to pay on a monthly basis, or in a lump sum. There is no "monthly subscription" or similar. Now it's possible that this page has changed since the OP subscr…

That doesn't really explain it. I signed a 1-year lease with my landlord because it lets him amortize the expense and work of getting a new tenant. But this is cloud-based software. The "annual basis" thing is arbitrary, just a way of extracting money from people even when they aren't using the software.

Re: Adobe charges subscription cancellation fee

#165

Post by sherry-sherry »

ziml77 wrote: post #104
sherry-sherry wrote: post #46

Earlier quoted context omitted.

This: https://imgur.com/a/yQFQRKF is what you see when looking at prices and after clicking Buy Now. It says "annual plan, paid monthly", but doesn't state the fee, it vaguely mentions the price. Clicking 'learn more' does not tell you the fee. It think it's deceptive, at best.

How is it deceptive? They don't even need to let you cancel if they don't want. The point of the annual plan is that you're accepting the obligation of paying for a full year.

At no point are you told what the total for the 12 months is, nor are you told the minimum cancellation fee.

Re: Adobe charges subscription cancellation fee

#167

Post by Mandatum »

paxys wrote: post #79
Mandatum wrote: post #61

Earlier quoted context omitted.

This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…

To me this is a very intuitive presentation of pricing, so not sure what you are referring to as a dark pattern. There are three clearly laid-out options: 1. No contract, pay monthly 2. Annual contract, pay monthly (cheaper than 1) 3. Annual contract, pay in one go (cheaper than 1 & 2) You pick one of the three options and check out. Where exactly is the confusion?

It's only clear in 1 of the pictures I shared. That is on the "Plans and Details" page.

It's "clear enough" in the other. That is on the Buy Now page. The price is listed as annualized and the REAL monthly price is hidden from view under a drop-down. This is an acceptably deceptive UX practice for pricing. I can give some room for shitty tactics, this is it.

However - it's not clear at all in the first picture I shared. This is the first page and the main page people will see when deciding which product to purchase. This is the main one I have a problem with. If they said it was an annual price, that would be acceptable. But they don't.

They lie.

Re: Adobe charges subscription cancellation fee

#168

Post by paxys »

culturestate wrote: post #161
lolinder wrote: post #147

Earlier quoted context omitted.

I'm not sure what you mean, but if a debt goes to collections that ends up on your credit report. It's not like you can just ignore it forever.

> if a debt goes to collections that ends up on your credit report. It's not like you can just ignore it forever. I obviously don't endorse this, but in the US you absolutely can ignore it forever as long as it isn't student loan debt. Anything else large enough to sue for can be discharged through bankruptcy (which is comically simple in some states), and debts below that[1] will fall off your report after 7 years.…

Tanking your credit has very real consequences if, say, you need a home loan in the next 7 years. You'll end up paying for that $100 "savings" x 1000 in the long run.

Re: Adobe charges subscription cancellation fee

#169

Post by Meph504 »

sherry-sherry wrote: post #163
Meph504 wrote: post #101

Earlier quoted context omitted.

it clearly says "annual plan, paid monthly" which is what you are signing up for, a year long obligation, with installment payments. if you click the drop down, it shows you not only your other options but also the prices. https://i.imgur.com/CZSCvw8.png

That is the wrong price. The annual prepaid amount is different from the annual, paid monthly price.

Yes, the annual plan paid monthly cost more, Adobe wants the money up front, so you pay more for speadinng the payments over a year.
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