German digital bank N26 is facing outcry from its staff over management

Post by thelastinuit » Sat, Aug 15, 2020, 3:26 AM UTC

esperent wrote: post #158

I used to be a happy N26 customer. But now I'm going out of my way to tell everyone not to use them. Two years ago I ordered the "metal" account (I think that was the name) since I was traveling a lot. Last year, I forgot to cancel it until I got an email saying it renewed. It's not a huge amount, €5 a month. But I don't use it anymore so that's wasted money and I decided to cancel it. Under EU law, I have two weeks…

Post by hellobruder » Sat, Aug 15, 2020, 5:08 AM UTC

esperent wrote: post #158

I used to be a happy N26 customer. But now I'm going out of my way to tell everyone not to use them. Two years ago I ordered the "metal" account (I think that was the name) since I was traveling a lot. Last year, I forgot to cancel it until I got an email saying it renewed. It's not a huge amount, €5 a month. But I don't use it anymore so that's wasted money and I decided to cancel it. Under EU law, I have two weeks…

Post by sdoering » Sat, Aug 15, 2020, 7:49 AM UTC

bkor wrote: post #151

sdoering wrote: post #31

Earlier quoted context omitted.

It is painting a target, as you said. at least with many employers. also being part of a works council can massively hinder your career, even if officially there are protections in place against such things. but being a works council member myself I can assure you that even the best employers can have very subtle ways. Works council members from different companies talk and some stories are outright scary.

> It is painting a target, as you said. at least with many employers. also being part of a works council can massively hinder your career, even if officially there are protections in place against such things. In the company I work for some join the (Dutch) Works Council just to get ahead in their career. They often join until they're promoted. It's a huge international shipping company.

Post by zebra_pendula » Sat, Aug 15, 2020, 8:55 AM UTC

esperent wrote: post #164

hellobruder wrote: post #163

Earlier quoted context omitted.

If you bothered to read the terms before you sign up for Metal, you'd see that the subscription duration is ONE YEAR. They did not hide this fact either, it is written there "Duration: Annual" at the sign up page.

Yes, I know. I had the subscription for two full years. When it auto-renewed for the third year, I decided to cancel it, within the two weeks cooling off period required by EU law. The terms and conditions provided by the company can say what they like, but they are not allowed to invalidate EU consumer protection laws. In any case, the main issue was that N26 support escalated this in an extremely aggressive manner.…

Post by b3orn » Sat, Aug 15, 2020, 10:10 AM UTC

micheljansen wrote: post #168

b3orn wrote: post #166

Earlier quoted context omitted.

Could you tell us which EU law allows this, because I'm not sure what you're talking about. The only thing with two weeks I know about is for returning online purchases which wouldn't apply here as it's a renewal. As far as I know cancellation deadlines can be up to three months.

Not sure about German/EU law, but in the Netherlands the 14 day cooling off period also applies to subscriptions and financial products [1]. However, this is only 14 days after the sale. I don’t think this applies to renewals. [1] https://business.gov.nl/regulation/cancellation-period-sale/