Having briefly worked for an AI company, I agree with the conclusion that AI companies are more like services businesses than software companies. I would add only one other thing: to me going forward there likely won't be "AI companies" - AI exists to power applications. And in my experience, unless the output is truly differentiated, customers aren't willing to spend more for something "powered by AI" - they just ex…
They deliver now often with backend cloud storage, update near continuously, integrate frequently with outside services, sometimes open source major components iteratively, typically have an evolving API and developer ecosystem to educate, and are sold as subscriptions. It’s not as “human in the loop” as some of the AI described in this article but it’s clearly moving toward services in terms of margins.
Nothing is like the old shrink wrapped software business, basically.