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Wacom tablets track every app you open

robertheaton.com

161–170 of 469 posts

Re: Wacom tablets track every app you open

#161
post #135

Earlier quoted context omitted.

>users have little expectation of privacy to begin with? The cynical side of me wonders how long it will be before prosecutors argue, with a straight face, that using evidence obtained from mass surveillance against people using Microsoft Windows is okay because Microsoft collects a massive amount of data so nobody should expect their files and activities to remain private; that there is or should be no expectation o…

The first part is long since true. Courts have already (wrongly) established that you have no expectation of privacy in anything you entrust to a third party agent like a bank or a cloud service. If you give the provider a key to your stuff, they can give it to law enforcement. The latter is a tougher desecration of the constitution to sell.

Constitution schmonstitution. Just say the magic words -- "national security" -- and that problem goes away.

The NSA is already selecting people with "Linux" and "Tor" in their search histories for added scrutiny.

Re: Wacom tablets track every app you open

#163
post #57

Earlier quoted context omitted.

IMO the more simple explanation is they want this data to sell to data aggregators, who can in turn enrich the profile they have on you. There's a similar thing going on with smart TVs, right?

I know this is the popular conclusion - but from a developer perspective, data such as what software your product is used with is INCREDIBLY valuable for project planning and prioritization. People hate web tracking, but knowing what browsers or devices are visiting your website can be enormously helpful. Also I don't know all the details here - I know that Vizio TVs where collecting data and explicitly kept the IP a…

> I know this is the popular conclusion - but from a developer perspective, data such as what software your product is used with is INCREDIBLY valuable for project planning and prioritization.

Maybe if it were only used for that it wouldn't be so bad. But I don't trust a company not to take another bite at the apple by selling customer data if they think they can get away with it. Matter of fact, refusing to do so is leaving money on the table and could get a CEO fired for not making the company as profitable as it could have been. Once companies have the data, they are almost certainly obligated to use it in ways to their benefit and your expense.

Re: Wacom tablets track every app you open

#164

Earlier quoted context omitted.

Open source drivers are rare on Windows because manufacturers almost always ship proprietary drivers that are good enough, and Windows users clearly have no issues running closed-source software. Proprietary drivers on Linux are often crap, if they even exist at all.

Windows users should push for FOSS drivers as well also when the proprietary ones run perfectly. Privacy and security issues aside, being forced to depend on a closed driver means that the manufacturer can make the product obsolete just by stopping support on newer Windows versions, therefore turning the product essentially into trash, thus forcing the user to buy a new one.

The vast majority of Windows users don't really care about that though.

In the 90s, software modems ("winmodems", see [0]) were popular because they were cheaper than using dedicated hardware for generating and decoding the audio signals sent over the phone line. Those would break if the manufacturer didn't upgrade their driver for newer versions of Windows, since they're completely software driven.

I'd be very surprised if things have changed since then, and I bet that the majority of consumers would just pick the cheapest option at the big box store.

[0] https://en.wikipedia.org/wiki/Softmodem

Re: Wacom tablets track every app you open

#165

Earlier quoted context omitted.

Open source drivers are rare on Windows because manufacturers almost always ship proprietary drivers that are good enough, and Windows users clearly have no issues running closed-source software. Proprietary drivers on Linux are often crap, if they even exist at all.

Windows users should push for FOSS drivers as well also when the proprietary ones run perfectly. Privacy and security issues aside, being forced to depend on a closed driver means that the manufacturer can make the product obsolete just by stopping support on newer Windows versions, therefore turning the product essentially into trash, thus forcing the user to buy a new one.

That’s true, but... that culture isn’t there for Windows users the way it is for Linux users.

Re: Wacom tablets track every app you open

#166

On Linux you'd be using the community-maintained drivers[0], so I assume this wouldn't be a problem (correct me if I'm wrong). But as far as I can tell, there's not equivalent Open Wacom drivers for Windows. People with more Windows knowledge than me: any thoughts on why? Is it just that someone using Windows probably doesn't care about Open drivers, so the demand isn't there? Or is there something about Windows that…

Ever since the Windows multi-platform tablet push windows has had built-in drivers for touch & pen support. For the purpose of drawing, these drivers are actively antagonistic, as they have weird touch macros that make fine detail virtually impossible. And as they are built-in to windows, these drivers are also a pain to override by third-party drivers. Add that to the complications that already arise from interfacin…

It's not that hard to turn off any more. But if you don't know about the setting, you will be wondering how anyone can work with a grafics tablet.

Re: Wacom tablets track every app you open

#167
Very enjoyable read, thank you.

I'd imagine simply turning off the "User Experience Program" opt-in is a flaky setting that probably gets reverted to "on" when you do updates etc

A better option is to install LittleSnitch and block the traffic.

Re: Wacom tablets track every app you open

#168
post #157

Really great article. But I wonder, why the author did not cover if/what the driver publishes, If I do: - open "Wacom Desktop Center" - Top right (next to "Login") is "More" (click!) - "Data Privacy Settings" (click!) - "Participate In Wacom Experience Program" => on => off! My setting was "On" - and I swear: whenever a program/website/installer asks I go "No thankx". So it must be dark UI patterns with evil defaults…

Or you could vote with your wallet and buy a Huion instead. They are just as good, if not better. And about half the price. It's all made in China any way.

Re: Wacom tablets track every app you open

#169
post #143

This is just one of many reasons to use StevenBlack's Hosts [1] list to block this type of behavior. While it doesn't currently block link.wacom.com, it would have prevented the subsequent requests google analytics. It works even better when paired with a PiHole [2] to protect all devices on the network. [1] https://github.com/StevenBlack/hosts [2] https://pi-hole.net/

I mean I put Pihole on all my networks but this is at best a solution to “nice malware” that doesn’t bother to hardcode addresses or perform lookups via an attacker controlled DNS server. You can catch slightly more aggressive malware by forcing all DNS traffic to your server at the network level but you’re now playing the role of malicious network operator. I would whitelist this to only devices you own.

And even if you go that far, DoH lets the device use whatever DNS server it wants.

Re: Wacom tablets track every app you open

#170
I wonder what the comfortable medium between privacy and letting developers get feedback about how well their code works is. It seems to me like Wacom just wants to know if their drivers work, so they can focus engineering efforts around fixing the issues that are affecting their users. "Oh hey, the new beta of Photoshop breaks our drivers!" They don't make a "cloud product" and they have an obligation to make their hardware work with any software the user might want to use, so they are kind of painted into a weird corner here. If they collect data to drive their engineering, they're spyware. If they collect no data, they're a bug-ridden disaster area whose product you would never buy.

I am guessing that the answer will be "they should test everything in house and tell users to complain via email when shit is broken"... but we all know that synthetic QA is never going to be as good as "ground truth", and that 99% of users will just silently be unhappy. So I wonder what the privacy balance is here.

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