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Google to Offer a Best Price Guarantee on Certain Flights

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Re: Google to Offer a Best Price Guarantee on Certain Flights

#162

> To see your trips and travel research, turn on these settings: Private results, Web & app activity This is the main reason why I will never be able to use www.google.com/travel. I used to use the Trips app with no search history, but Google is shutting down Trips in favor of forcing people to loosen privacy settings. It is very disappointing because Trips worked very well.

I am getting close to a point where I think I just need to setup a separate gmail account for my relationship with Google.

Google flights, maps, search: Use this new gmail account My other communication: Use my existing gmail account

I could use two browsers, but it may be easier to just use 2 tabs in a single browser (I use firefox to access gmail).

Wonder if that will make life easier, or worse. Thoughts?

Re: Google to Offer a Best Price Guarantee on Certain Flights

#163
post #100

Earlier quoted context omitted.

I use TripIt ever since Trips was shutdown. While it doesn't do everything, it does quite a lot (have all reservations etc in one place).

Based on this recommendation, I signed up, but gracious, the UI is bad.

You can try kayak trips. I used to use tripit and switched to kayak, the UI is way better.

Re: Google to Offer a Best Price Guarantee on Certain Flights

#164

Say what you want about Google/Alphabet as a whole, but Google Flights is incredible. It's absolutely amazing how quickly and largely that Google crushed all its competitors in terms of usability. Kayak, Hipmunk, Orbitz, Skyscanner were all my go-to's at one point but G.Flights is far superior in so many ways. It actually remembers your airline preference between searches. You don't have to beg or change settings to…

(disclaimer: I work at Google, but no relationship with the Flights team other than as an individual user) Funny story: just last week I was booking a complicated multi-city trip with 5 legs, multiple countries, etc. I tried several times via united.com, and it wasn't showing me any flights available in one of the legs (which I knew they had a codeshare agreement). I went back to Google Flights, chose all my flights,…

I’m not too surprised by this. The function of every form, wizard, walk-thru, or guided app is to end up with a blob of data to post to the backend. While the blob could be relatively simple, e.g. iCal for recurring event, the UI can be extremely complicated because every valid combination must be achievable but all invalid combinations must be blocked. Google Flights UI is better than United at coming up with the right data blob to post. Once the blob is created, United final page and backend have no problem parsing and posting it.

Re: Google to Offer a Best Price Guarantee on Certain Flights

#165
post #67

Earlier quoted context omitted.

But... why? Google is refunding passengers, not the airlines. The airline already sold an expensive ticket thanks to Google. Why in the world would you attack a business partner that brings you customers in such a strange way?

Airlines run on razor thin margins now. If they believe that people in the future will know where they want to fly and will search for tickets wherever tickets are sold (see Southwest) and they can get a bunch of free advertising and sell some expensive tickets by burning Google, I think they'd at least consider doing it.

Combined profit margin for all US airlines was a touch above 6% in 2018. But that was still $11.8 billion in profit.

https://www.bts.gov/newsroom/2018-annual-and-4th-quarter-us-...

Re: Google to Offer a Best Price Guarantee on Certain Flights

#166
post #15

I use hopper [0] for something similar. But considering google's scale and resources, google might give me more accurate predictions. [0]: https://www.hopper.com/

I'd be hesitant on that one, or any prediction software, without the backing of the price guarantee like Google has. Otherwise you're really just gambling. I used to use whatever flight prediction software Bing bought out when I traveled for work. It was pretty accurate most of the time, and I got used to trusting it, but I definitely got burned really badly a few times by continuing to wait as the price sky rocketed…

Pretty sure it was called farecast.com

Re: Google to Offer a Best Price Guarantee on Certain Flights

#167
post #125

Earlier quoted context omitted.

The airline industry quote market is very much not dead though.... Skyscanner, kayak, etc...

Do you know what they are using under the hood?

Here’s an interesting podcast ep about flight data: https://www.kassenzone.de/2019/08/04/wer-gewinnt-bei-flugsuc...

Intro text is German, audio and transcription are English

Re: Google to Offer a Best Price Guarantee on Certain Flights

#168

Say what you want about Google/Alphabet as a whole, but Google Flights is incredible. It's absolutely amazing how quickly and largely that Google crushed all its competitors in terms of usability. Kayak, Hipmunk, Orbitz, Skyscanner were all my go-to's at one point but G.Flights is far superior in so many ways. It actually remembers your airline preference between searches. You don't have to beg or change settings to…

I routinely find both better routes and prices using Kayak, and it has far more powerful filtering. Mostly intercontinental flights though. I wouldn't be surprised if Google is better tuned to US domestic flights.

Re: Google to Offer a Best Price Guarantee on Certain Flights

#169
post #32

Earlier quoted context omitted.

A while back I applied for a price protection partial refund when I bought a Nexus something or other and they dropped the price a week or two later. It took less than 24 hours for the money to be back on my card - I don't think any humans were involved. Why would they be?

> I don't think any humans were involved. Why would they be? The question is not "can I contact a human if it all goes well and everything works perfectly?" The question is "can I contact a human if it doesn't ?"

Unlike say getting locked out of your account, missing out on a discount is not catastrophic. If it happens at a low enough rate, just accept it and move on. If it happens at a high enough rate stop using the service.

Re: Google to Offer a Best Price Guarantee on Certain Flights

#170

Say what you want about Google/Alphabet as a whole, but Google Flights is incredible. It's absolutely amazing how quickly and largely that Google crushed all its competitors in terms of usability. Kayak, Hipmunk, Orbitz, Skyscanner were all my go-to's at one point but G.Flights is far superior in so many ways. It actually remembers your airline preference between searches. You don't have to beg or change settings to…

I agree that its real-time inventory and pricing availability has been a total game changer in the UX department. Presumably their acquisition of ITA gave them the ability to respond to queries in real-time which enabled all of the (quite excellent) features you pointed out above. There's just one problem -- because a ton of the data is cached, or precomputed, or however it's done, a substantial and frustrating amoun…

This is actually very difficult. The data has to be sourced from somewhere, which would be the airlines. The airlines have fragile backends that cannot handle much load. As a result, Google has to be very selective in their query volume, so they try to cache intelligently.

The result is that sometimes the information they display can be out of sync with airlines. You should notice this issue more on rarer flight routes.

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