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TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

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Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#161

Earlier quoted context omitted.

The real dark pattern is the ability of the state to put you in jail unless you fork over money.

The real dark pattern is the propagation of antisocial behavior that spreads the idea that you don't owe society anything.

Society isn't the government, though. This conflation is a nice trick when arguing, I'll give you that.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#162
post #77
post #8

The real dark pattern is their ability to bribe the Congress into preventing IRS from implementing free filing.

I can't imagine how horrible a single captive solution from the IRS would be compared to one spawned by the competitive marketplace. Now why our tax code needs to be so complex that it requires software like Turbo Tax is certainly a fair question.

Remember the healthcare.gov debacle? TurboTax isn't that much and it saves time and headache. People think in binary of free vs not-free while not considering the cost of time.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#163

Earlier quoted context omitted.

The real dark pattern is the ability of the state to put you in jail unless you fork over money.

... to pay for public services you're using? Roads, schools, firefighters? Of course, I'm not happy with plenty of other things my taxes pay for (Predator drones, e.g.), but I'd like to think that can be fixed via legislation, eventually.

And if I'm not using them?

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#164

Credit Karma does a good job providing free federal and state tax filing. Disclaimer: I work there but not on tax

If you work there, maybe you can pass this along to the right people: I tried creating an account for filing taxes, CK told me my SSN needed to be unfrozen (that shouldn't matter for tax filing purposes), I temporarily unfroze my SSN and kept retrying to create my account on CK. For the next two days, it kept telling me my SSN was frozen. Then, I gave up!

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#165
post #8

The real dark pattern is their ability to bribe the Congress into preventing IRS from implementing free filing.

But will the UX/UI actually be good and how will we hold them accountable? My city's site for filing is absolutely terrible and I'm surprised I can even make it through to the end and submit payment. I'm actually surprised they have online filing to begin with. I'd rather pay for good UI/X than a crappy experience that wastes even more of my time.

The point is that it is an option.

But return free filing is honestly the goal for most people and it already exists in many countries.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#166
post #137

Earlier quoted context omitted.

Mate, even when you do pay for services, you're still getting your data sold to third-party vendors. So you might as well utilize companies that provide an actually good product.

Do the offline/desktop versions of TurboTax, etc do this? Not arguing, just surprised

The IRS requires any tax filing software to get your permission to use your information for anything other than filing your taxes. In the case of TurboTax there's a contract they present at the beginning that authorizes them to use your information for marketing. If you decline the contract then you can still use their services and they're not able to sell your information on unless it's related to filing your taxes.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#167
post #97

Earlier quoted context omitted.

CreditKarma is 100% free for everything. I've used them the last two years without issue, although they dramatically improved the service this last year. It was a little rough year 1.

I want to try CreditKarma's free filing, but since its free, I'm the product, and i'm not sure what that means, when handing them all my tax info yet..

At the very least, they can’t violate IRS §7216 without your explicit consent, which they ask for with the default sync to their parent company. And for now that isn’t required to use their filing.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#168

Earlier quoted context omitted.

... to pay for public services you're using? Roads, schools, firefighters? Of course, I'm not happy with plenty of other things my taxes pay for (Predator drones, e.g.), but I'd like to think that can be fixed via legislation, eventually.

And if I'm not using them?

You're not using or deriving benefit from the existence of roads, schools, the EPA, or the FDA?

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#169
post #8

The real dark pattern is their ability to bribe the Congress into preventing IRS from implementing free filing.

Nah, you're missing the forest when looking at the trees. Go bigger. Why the hell is the tax code so damn complicated that it requires certified experts and special software to perform personal tax filings? I can see the case for a complex code for business taxes since there are many different industries that have different rules. But personal returns should never, ever have such complicated rules. And that doesn't m…

> Why the hell is the tax code so damn complicated that it requires certified experts and special software to perform personal tax filings?

My response is:

>Nah, you're missing the forest when looking at the trees. Go bigger.

Why are we even having to file our own taxes? The IRS already checks everything. They have all the information that you enter into these systems (in fact, turbo tax has frequently had my W2 before my employer gives it to me, as well as many other documents).

So having us, or some middleman, doing it is double work. Let the IRS do it (because they determine if there is fraud or not), they send you a copy and you send it back either as is or with modifications.

If taxes are done this way who cares how complicated it is? (I'll hedge that in that it is harder to check the IRS's work, but I think less people care about this)

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#170

Earlier quoted context omitted.

But how can I incentivise people to do things like buy hybrid or electric cars, solar, etc without tax breaks, and how do I do tax breaks without complicated calculations based on laws pseudocode) and a bunch of other numbers?

I'm in the camp that there should be no incentives for taxes for anything. Similarly there should be no difference in filing married vs separately or with children. To me it just feels wrong to incentivise living a certain lifestyle by getting a discount at just existing. It is great when it incentivises the things you want, such as hybrid cars or something, but what would happen if someone wanted to give you a disco…

It depends on whether you subscribe to the progressive ideology that people should be encouraged to do things that we see as good for them. For the record, I do. But if we decide that we want a society where more people make the uninformed decision to buy a gas-powered car or a diesel generator because it's understood to be a social good then that's fine. That's precisely what that tool is meant to be used for.

Whether or not we can imagine a world where buying a gasoline-powered car or private telecom is considered a social good is less of an issue than whether we want to be able to incentivize those things should they become necessary.

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