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Stripe Billing

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Re: Stripe Billing

#161

Post by Silhouette »

tarstarr wrote: post #71
brianwawok wrote: post #7

I see a new 0.4% to 0.7% fee, that is enough to make me start shopping competitors on Monday. The stripe processing fee is already high. It seems that all I get is some hosted invoice stuff.. which I could build in a weekend and not have to pay a fee on? Thinking about it, a medium sized SaaS company billing 15 million a year. 14,000,000 *.004 = 56k a year? For the same product they already had? Obviously it is cool…

(PM for Stripe Billing here) It’s a good question, and one that we thought a lot about before launching the product. At Stripe, we are particularly interested in making startups (especially recurring billing startups, in the case of this product) successful on Stripe. It’s one of our most important goals. For all businesses -- not just startups -- we waive Stripe Billing fees for your first $1M in recurring billing v…

We also hope there’s much more additional value from the full set of Stripe Billing features that are included in this price -- the increase in revenue you get from our recovery product

Just as a friendly warning, I think your (Stripe's) position on this is maybe not coming across the way you would like.

Mysterious failing payments is an area where Stripe has been historically awful compared to other payment processing services, at least in the experience of my professional network, with very obvious negative effects on KPIs. We're in "you had one job" territory here.

Now it looks like Stripe finally has a way to improve that situation. However, instead of trying to roll out those improvements as quickly and widely as possible, they're being bundled into a new service with as-yet unclear implications for integration and somewhat confusing messaging on pricing.

You might like to consider whether that comes across as having a great new feature or as being the sales guy who sells you $100 broken software but then offers you a gold support contract for only $500/year so you can report the bugs.

Re: Stripe Billing

#162

Post by simonw »

OK, this is brilliant:

"Behind the scenes, Stripe now generates a unique virtual bank account number for each of your customers, which keeps your company’s banking details private. Any payments received appear in your Stripe balance and invoices are automatically reconciled and marked as closed."

Re: Stripe Billing

#163

Post by pokemongoaway »

pc wrote: post #102

Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…

So as a customer of yours who still has to use PayPal because so many Europeans have "bank cards..." What do you recommend? Using both PayPal & Stripe? PayPal is a work around because, for example, a US Stripe account can't take EU "bank cards" (which account for about 1/3 of payments coming from the EU, as I see in Stripe's error logs) or non-US ACH.

Re: Stripe Billing

#164

Post by thedangler »

pokoleo wrote: post #109
thedangler wrote: post #51

Sweet another service I can't use because I'm Canadian, but wont get access to their Atlas program because I don't qualify. I'll have to take another approach.

(I work at Stripe and am also Canadian!) It looks like you might have applied for Stripe Atlas when we were in a small private beta and we’ve greatly expanded the businesses we can support. Please feel free to apply to Atlas again, or you can email me us at atlas@stripe.com.

Thank you, I sent an email with some questions.

Thanks

Re: Stripe Billing

#165

Post by Improvotter »

pc wrote: post #102

Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…

Any information on support for Europe? And if support for Europe were to be in the pipeline, would it be for the whole of Europe or only specific countries? We'd love to use Stripe for billing as well, but because Stripe is an American company, we feel like as Europeans we're constantly an afterthought and would therefore prefer a European provider. What's your opinion on this?

Btw, I was at the Stripe offices 2 years ago and it was an amazing experience. I really like what Stripe has done over the years. Keep it going and thanks!

Re: Stripe Billing

#166

Post by Remnant44 »

Does this support international wire transfers as an invoice payment method?

If so, that's a killer feature for us, as US-based customers have other options including simply mailing a check; it is our international customers exclusively who are interested in wire transfer...

Re: Stripe Billing

#167

Post by tschellenbach »

I'm so excited about this. We were looking into Recurly, but the migration from Stripe to them seemed like a huge hassle. Not sure yet, but it looks like this will allow us to unify all billing in 1 place, without a large dev or monthly cost. #awesome

Re: Stripe Billing

#168

Post by tschellenbach »

pc wrote: post #102

Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…

Thanks for the hard work, this is awesome

Re: Stripe Billing

#169

Post by dannyw »

tarstarr wrote: post #67
digitalbase wrote: post #29

Earlier quoted context omitted.

@tarstarr can you email invoices? Also do you have multi currency subscriptions? Or do i need to create a pro_monthly_euro, expert_yearly_dollar subscription ?

Hey! Yes you can email invoices to your users (finally!) We heard that feature request so many times. :) Re: multicurrency subs -- we thought about this quite a bit. At the moment you'd need to create a plan per currency, with our reasoning being that you'd want to control the FX rates on your own (and setting a price internationally is a very intentional decision.) That said, how can we make this easier? This launch…

A way to create and associate variants of a plan for FX would be cool. Kinda like bronze_plan:eur, etc.

Re: Stripe Billing

#170

Post by brianwawok »

softwarefounder wrote: post #118
brianwawok wrote: post #7

I see a new 0.4% to 0.7% fee, that is enough to make me start shopping competitors on Monday. The stripe processing fee is already high. It seems that all I get is some hosted invoice stuff.. which I could build in a weekend and not have to pay a fee on? Thinking about it, a medium sized SaaS company billing 15 million a year. 14,000,000 *.004 = 56k a year? For the same product they already had? Obviously it is cool…

"build in a weekend"

Have you ever built a basic invoicing app? I have.
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