Earlier quoted context omitted.
Discord is a carrier, not a social platform. Its communities are isolated bubbles. To join them you need an invitation. This is completely different from something like Facebook or Twitter where anybody can join and immediately begin harassing existing users. If you invite somebody to your Discord channel and they start harassing you then you can simply ban them. There is no need for Discord staff to get involved.
There is nothing simple about bans. If you have a nest of trolls, banning each one individually will be an exercise in frustration and you'll just fucking leave the platform . Tell me how that helps a company like Discord stay financially viable.
Then again, I know pretty much everybody on that server. Perhaps you're dealing with a much larger community attached to a website or game? I don't see how that's a problem specific to Discord then.