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Working at Netflix 2017

brendangregg.com

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Re: Working at Netflix 2017

#161
post #25

Answer me this: Why does the interface suck so bad? How are pissing off 100 million subscribers good business? I apologize for not expanding my view with a detailed analysis, but damn. The update you guys promoted like half a year in advance made it even worse.

The interface is the result of tens of thousands of A/B tests. Every change is tested and produces greater general happiness. There is a probably a bimodal distribution on happiness, but they only optimize for the bigger curve instead of both, to reduce complexity. So while you, and an advanced user, might want a lot of advanced features, those same features scare away the majority of casual users. So it's a business…

I'm not talking about advanced features here, but stuff like that annoying zoom on hover and not remembering my sort preference and such. Just bad design!

The most annoying thing maybe is that I can't hide stuff from the lists. Like when I watch 2 minutes of something and decides that I will never ever watch that crap again - that piece of crap will forever haunt my interface.

Re: Working at Netflix 2017

#162

Answer me this: Why does the interface suck so bad? How are pissing off 100 million subscribers good business? I apologize for not expanding my view with a detailed analysis, but damn. The update you guys promoted like half a year in advance made it even worse.

Author works on performance, so he's probably not the person to ask...

Good point %]
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