This email exchange reads like something from Black Mirror. https://nyoobserver.files.wordpress.com/2017/03/emailexchang... It's amazing he didn't go and firebomb AirBnB. This kind of communication would leave me incandescent with rage.
Man, that is bad; totally agree with you DanBC. The third time the AirBnB rep asked for details of the blinds I was gob-smacked that I could have noticed it twice already on a brief scan and they apparently didn't see it - or perhaps it was just a delaying tactic to force the financial situation to become more grave for their client, like you say true Black Mirror stuff. Then at the end they try to low-ball him on wh…
I hate this kind of thing being used by a company that I wanted to respect.
I truly believe: powerful people ( and companies ) empower others, they don't disempower them.