I've gotten the same recommendation from them. I complained because they pulled the network connection on the drive connected to the database and completely torched the drive. They were like: well maybe you should consider running multiple database machines with replication so you can survive the next time we screw things up.
This is true for all VPS hosting. They're cheap because they're commodity hardware that sometimes fails.
This sounds to me more like a procedural than a hardware failure.
I still have a couple of dedicated servers with Rackspace. Been with them for over 10 years and am sad to see this. They truly did have the best support and were an amazing partner to my business in the earlier years. I knew this was coming and have moved a lot of our stuff off in preparation. Partly because of the unknown but also partly because their support has diminished over the past 2 years. I was kind of hopin…
I'm in the same boat. Where are you moving to?
If you're looking for premium, I'd check out LiquidWeb without hesitation. LimeStone Networks is also up there.
Not affiliated with either, just really knowledgable of the industry.
I still have a couple of dedicated servers with Rackspace. Been with them for over 10 years and am sad to see this. They truly did have the best support and were an amazing partner to my business in the earlier years. I knew this was coming and have moved a lot of our stuff off in preparation. Partly because of the unknown but also partly because their support has diminished over the past 2 years. I was kind of hopin…
I'm in the same boat. Where are you moving to?
I would recommend that you look at SoftLayer, or if you'd like to avoid someone part of a larger company (IBM), SingleHop has also been awesome to work with.
I guess it was only a matter of time before they got bought out. It's tough to compete against one of Google, Amazon or Microsoft, competing against all 3 at the same time in an area that all three consider to be core to their future must just be cut throat! It's never great for a companies employee's to be taken over by a private equity firm, if you actually find someone whose had a good experience then please let m…
I work for a relatively big European Network Provider and hoster who got privatized last year. Its not all horrible, but there is a lot of BS going around all the time. The worst are the rumors. You try not to listen to them, but when you are not sure if you have a job in 3 months, and you have spent at least a year more less in the same place, it does get to you. The word from above normally talks a lot of cost cutt…
I am sorry to read about is, I think I know which provider you are talking about based on some details you provided, and I can only say good things about the services (phone and network) when I used them in Italy (2005-2011). At that time it was considered one of the best, and also used to hired the best. I heard it started going worse with good people leaving around the end of that period, it seems it's not going better..