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Why Shitty Products Survive and Thrive

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Re: Why Shitty Products Survive and Thrive

#161

Earlier quoted context omitted.

> Office is great because users in most business settings can quickly pick up any of its applications My experience is that 'users in business settings' absolutely refuse to consider any alternatives, mainly because of two 'fear factors': 1.) "Everyone else in my industry uses Microsoft Office products so I must as well" 2.) (Usually unstated explicitly) "Learning an alternative is going to cost me time and money and…

Word is the perfect example of a lazy, mediocre product dominating a space through sheer inertia. The current Mac version can't even keep track of recently opened files. Working with styles is torture. (You can't search them, you can't group them, you can't sort them, the ribbon selection seems to be random.) The ribbon itself is an unusually eccentric example of software design. A competitor could easily produce a l…

> A competitor could easily produce a leaner, better product.

There are several competitors in this space. Pages, LibreOffice, and Google docs come to mind. The only one I've ever heard described as better is Google docs. I'm not sure reality supports your statement.

Re: Why Shitty Products Survive and Thrive

#162
post #113

Earlier quoted context omitted.

It has been available on Mac OS since 1989 and there is a browser-based version that is freely usable with a Microsoft account. I think you should check your facts.

Yes. Neither is the Linux-compatable version I need/want. I use spreadsheets for sensitive information. Something reliant on browsers, with all their headaches, doesn't fit my security model nor that of my clients.

That's not what you were complaining about earlier. Shifting the goalposts is always fun.

Re: Why Shitty Products Survive and Thrive

#163
post #120

Earlier quoted context omitted.

Some years ago I came up with a system which I still use extensively. I added these lines to my .bashrc file: log(){ pushd ~/logs; echo >> $*; date >> $*; cat >> $*; } So whenever I have a piece of information that I'd like to keep - a thought on a project, a word from a foreign language I am learning, ideas for christmas gifts, some bash-fu and so on... - I fire up a terminal (mod+return, in my case) and enter log f…

> So either the file already exists and I thus add to it or a new file is created instantly. If you want the same thing but want to do it in an app instead of manually in the terminal you should check out Notational Velocity ( http://notational.net ).

[deleted]

Re: Why Shitty Products Survive and Thrive

#164
post #120
post #13

Earlier quoted context omitted.

For me, this is Twitter. I'm mostly a reader. Writing tweets was incredibly unsatisfying so far and I never got into any kind of habit with it. Sometimes, I have the urge to simply get some random thoughts out of my brain. Sounds like a perfect thing for Twitter, except with Twitter, I have the expectation that my stuff somehow gets noticed. So instead, I use JOURNAL.TXT for that. I write the thought down, it's out o…

Some years ago I came up with a system which I still use extensively. I added these lines to my .bashrc file: log(){ pushd ~/logs; echo >> $*; date >> $*; cat >> $*; } So whenever I have a piece of information that I'd like to keep - a thought on a project, a word from a foreign language I am learning, ideas for christmas gifts, some bash-fu and so on... - I fire up a terminal (mod+return, in my case) and enter log f…

In the same vein, I have various org-mode files that I can switch buffer to whenever a thought needs to be noted. org-twbs outputs a nice html rendering with a couple of keystrokes.

Re: Why Shitty Products Survive and Thrive

#165
post #14

Imagine facebook is a spherical magnet with ten thousand small lead balls clung to it. If you're trying to create a better magnet it can't just be the same as facebook's. Putting the same magnet near facebook's will only collect a small handful of peripheral users. If you want to capture the critical mass you have to energize a magnet with an attractive force so great that it will begin to vibrate users close to the…

I found a better analogy to be a fire. Think of products/startups as fires, they start small, can't use large logs straight away, need constant attention, you could use a lot of petrol (financing) to get it started faster, but it could also just fizzle out immediately if the large logs don't catch fire as well. Once they get going, you don't have to watch it so closely, you can just add a log here and there, maybe re…

I am generally not a fan of analogies but I think yours is a good one.

Re: Why Shitty Products Survive and Thrive

#166
This goes equally well for all these new languages popping up. Even if it is better at everything it does that is not enough. Legacy code and developer community consists of huge amounts of institutional knowledge. Its asking a lot of anyone to make the change.

I think about the only new languages that have a chance are domain specific languages in a brand new domain.

Re: Why Shitty Products Survive and Thrive

#167

Earlier quoted context omitted.

> Office is great because users in most business settings can quickly pick up any of its applications My experience is that 'users in business settings' absolutely refuse to consider any alternatives, mainly because of two 'fear factors': 1.) "Everyone else in my industry uses Microsoft Office products so I must as well" 2.) (Usually unstated explicitly) "Learning an alternative is going to cost me time and money and…

Absolutely; no one uses Office because they can "quickly pick up any of its applications". People use Office because they already "picked up" its applications. LibreOffice? Lemmee see here, I'm a bookkeeper/lab research assistant/factory supervisor that just wants to get my shit done and go home. There's this FOSS thing that mostly works but sometimes doesn't, or this Microsoft thing that I already know how to use an…

I do see more and more people using Google Docs instead of MS office. The online instant sharing is extremely compelling, and while the features of Docs and Sheets are pale compared to Word and Excel, they are good enough for what most people need.

Re: Why Shitty Products Survive and Thrive

#168

I think perhaps the writer is using some cognitive dissonance to unfairly dismiss the market leaders as being "shitty". Any time I have used OpenTable (as a user) it has been a really great experience. It does exactly what you expect it to do, and it's always a very smooth experience. OpenTable has been around since 1998, so I imagine they are the market leader because they were the first to market and their product…

Think the writer is referring to the restaurant facing side of the software and not the user app/website. Those are much nicer.

Yes this has nothing to do with the customer. This has to do with the waiters, hostesses etc who know how to use the system and to get them to us another system would take time to learn.

Re: Why Shitty Products Survive and Thrive

#169

Designers often describe the terms convention and intuition as contributing to good user experience. Convention is the "institutional knowledge" described in the article. Intuition is how easy something is to use without prior experience or convention. For instance, a car steering wheel is not intuitive but is rather conventional. If you make a car without a steering wheel, it may be better, but it won't be as popula…

Ctrl F quickly revealed that you're the first poster to mention "convention" ("institutional knowledge" decoded) and emphasize its importance...

By definition, half the human population is below average in intelligence (half above)...average people typically go with the flow...the above average often question the flow...the gifted are constantly aware of the flow, but are often complacent if they're not in a position to force-feed change...

Resistance to change is a powerful force, especially when your business (owner), or job (employee) may be at stake in the form of risk-taking that will lead to uncertain outcomes...

Re: Why Shitty Products Survive and Thrive

#170

Earlier quoted context omitted.

Think the writer is referring to the restaurant facing side of the software and not the user app/website. Those are much nicer.

Yes this has nothing to do with the customer. This has to do with the waiters, hostesses etc who know how to use the system and to get them to us another system would take time to learn.

So what issues are there on the restaurant side?
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