>but my expectation (as an investor) is that as the tech improves they will be able to bring down the price while maintaining or even improving the quality of the service
Call me skeptical, but where exactly is the tech involved? Currently this is just text messages going to people + people doing the things.
One possibility would be through AI (a bit of a weasel word most of the time, honestly), but Google and Apple are both miles ahead on NLP, so by the time you can parse "get me a peperonni pizza", Google will have been doing it for free for the past year , and include a 10% off coupon for the pizza!
Considering your value is based almost entirely on getting things done through an assistant that understands English, it looks like costs are basically how much you pay the assistant themselves... Maybe you can get away with paying them $20/hour (and equipping them with good tools to do the common stuff fast).
The Tesla strategy works (well, in theory) because so much of the cost of the good is based in things that are continuously getting cheaper (batteries).
But here... What's driving down the cost of the assistants? Seems like the solutions are much more about HR-style "innovations" , business partnerships, and the like than anything coming out of MIT.
I sincerely hope the strategy isn't "find the cheapest human labor possible"