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How to terminate your worst enemy's Dropbox account for only $795

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Re: How to terminate your worst enemy's Dropbox account for only $795

#151

Earlier quoted context omitted.

Wait a sec, does this mean when I delete my files they are ... not being deleted? This is true of almost every service on the internet. If it wasn't, whenever the only disk that had your account on it failed you would be absolutely livid about the fact that they never made any backups. (It is generally infeasible to purge backups of any deleted data, because they're stored in compressed blobs.)

> This is true of almost every service on the internet can you back this claim up somehow? I recall Flicker losing bunch of profiles (photos) permanently because once its deleted, well its deleted. What you are confusing is planned backups, in case of hard drive failure, and the fact that customer executed delete command and consent to get those files deleted. two different things.

as I recall they managed to restore most of those photos.

Re: How to terminate your worst enemy's Dropbox account for only $795

#152
I am amazed -- but not surprised -- that you would role out the "Team" feature without thinking through -- and solving -- such scenarios.

It seems to be a small minority of people who really do so. And often, they are ignored or even berated, and "slow-tracked", until the shit hits the fan.

If the account is accurate, I have no sympathy for Dropbox on this. This was entirely predictable, and any amount of effective due diligence would have mitigated it.

P.S. Of course, it also goes to say to the "victim": Dropbox is synchronization, not back-up. You need to back your shit up to a medium over which you have control. (Said control including taking it off-line where no online activity can affect it.)

Re: How to terminate your worst enemy's Dropbox account for only $795

#153
post #86

If I were Dropbox, and designing this feature, I'd have created two folders inside the master Dropbox folder. "Personal" and "Teams" then inside the "Teams" folder, I'd have created a folder for each team a person is invited to join. I realize that structure wasn't in-place when Dropbox was first created, complicating the matter - but it seems like it would have provided the cleanest way to delineate what files and a…

Considering huge number of users will never use the Teams folder, it seems like an additional click for no good reason for most users.

Re: How to terminate your worst enemy's Dropbox account for only $795

#155

Hey guys - Dropbox product manager here, tl;dr: The scenario described by the OP is now less likely to occur. Since October, individual Dropbox users are encouraged to create separate accounts when invited to a Team and warned that Teams admins will have control over the account. We want individual and Team Dropbox users to have the best possible experience. Some users want to migrate their personal accounts into a T…

> it’s not possible for us to differentiate between Team data and personal stuff in the same account.

I am really curious about this statement. Maybe you can explain a little further. I am thinking about something like this:

    git add .
    git commit -am "Account state prior to joining teams"
    
    git branch personal
    git branch team_x
    git branch team_y
    
    git checkout team_x
    git commit -am "Initial commit for team_x"
    git commit -am "Did some more work for team_x"
    
    git checkout team_y
    git commit -am "Initial commit for team_y"
    git commit -am "Did some more work for team_y"
    
    git checkout personal
    git commit -am "Added Dad folder for xmas pictures"
When someone leaves a team:

    git branch -D team_x
    git branch -D team_y
    
Obviously merging branches would not be allowed.

In other words, I am thinking that most of the heavy lifting required to manage the on-boarding and off-boarding of someone from teams, even multiple teams, is already done for your in the form of Git. Wrap it with some business-specific code and it could be really slick. Of course, that alone could be a six month project.

Anyhow, just seat-of-the-pants without much thought applied to it. Curious to hear your opinion.

Re: How to terminate your worst enemy's Dropbox account for only $795

#156

Earlier quoted context omitted.

> For one, there have been stories of people's phones being wiped off thanks to an Exchange admin feature. Wow, this is such bullshit. Why isn't there a feature on the phones to block any such admin access?

Since ActiveSync is a patented and licensed technology, no major manufacturer is going to make a device that falsely claims to support remote wiping but actually ignores the command. Remote wipe is usually implemented by simply re-setting the hardware encryption key, so there's no easy way to have remote wipe destroy only the corporate data. http://technet.microsoft.com/en-us/library/bb124591.aspx says that would act…

[deleted]

Re: How to terminate your worst enemy's Dropbox account for only $795

#157

Hey guys - Dropbox product manager here, tl;dr: The scenario described by the OP is now less likely to occur. Since October, individual Dropbox users are encouraged to create separate accounts when invited to a Team and warned that Teams admins will have control over the account. We want individual and Team Dropbox users to have the best possible experience. Some users want to migrate their personal accounts into a T…

> Disabled accounts are not immediately deleted: We can work with Teams admins and users to sort out account issues and recover users’ files. Wait a sec, does this mean when I delete my files they are ... not being deleted? > We’ve contacted the OP to help resolve his case and are sorry for any pain this caused! Great, good for him. So basically next time when I or others have problems with Dropbox, post a rant about…

I appreciate that they don't delete files because this lets them offer some convenient features related to backup, account history and uploading. The biggest reason not to delete concerns sharing. If I share a folder, share a file, then a user deletes the file from the folder, I want to be able to retrieve it as I've sometimes had to do. I don't want someone else to be able to irretrievably destroy it on the Dropbox server.

However, I agree that users should be able to delete a file from Dropbox' servers if the user, since the beginning of the file's life on Dropbox, had the only account possessing the file on Dropbox. The procedure should involve a lot of red warning buttons and re-entering of the account password. I think this should be possible because some files really are too sensitive to be shared, and I can see how they might accidentally be pasted or dropped into the Dropbox folder and instantly duplicated. If the file is dropped into a shared folder, then there is probably nothing to be done because obtaining multiple permissions to permanently delete a file would be so complex socially.

Re: How to terminate your worst enemy's Dropbox account for only $795

#158

This seems like an issue best resolved through Dropbox support, not through HN Soapbox support. Edit: My main point is that I come here to read Hacker News, not Some Other Guy's Support Problems. Treating every dropped use case as a public relations crisis is just an exercise in getting yourself worked up for no reason. If this is a real issue that affects multiple, real users, then I'm sure Dropbox will do something…

I don't have a lot of trust in Dropbox caring about the casual users. [Votebox] is filled with suggestions around 3 years old that have generally gone unaddressed. And this is probably rationalized as "Dropbox works 'good enough'".

So, I'm not convinced Dropbox will do anything unless it is a "PR crisis"/publicly handled. They have their own earnings driven goals and I don't think discontinued Team members will blip on that radar. Maybe if it significantly inconveniences Team admins, but that doesn't appear to be the case - admins don't lose their data and it seems like they only have to click a button.

However, I'm not saying that this is an issue that should have been publicly addressed. I'm just saying that if it weren't, I wouldn't expect much action to be done on it.

[Votebox]: https://www.dropbox.com/votebox/all#votebox:popular:0

Re: How to terminate your worst enemy's Dropbox account for only $795

#159

Hey guys - Dropbox product manager here, tl;dr: The scenario described by the OP is now less likely to occur. Since October, individual Dropbox users are encouraged to create separate accounts when invited to a Team and warned that Teams admins will have control over the account. We want individual and Team Dropbox users to have the best possible experience. Some users want to migrate their personal accounts into a T…

> Teams admins want better control of data within a Team

Some admins do I'm sure. We had to cancel Teams because of this. :(

Let me explain: most people at Steamclock sync personal stuff in their Dropbox, and we want to also share a large folder. Upgrading everybody to Teams seemed like a good idea, but the "company owns what's in your dropbox" thinking forced everybody to have two separate accounts, and the "only one account can sync to your computer at once" restriction makes one of your two Dropbox accounts fairly useless.

We can only go back to Teams is when multiple accounts can sync to one computer seamlessly. All the problems around DB for Teams (privacy and TOS issues, personal and company data getting mixed up, weird consequences when people leave the plan) are caused by the lack of multiple account sync.

That said, we'd be happy to just pay monthly for a shared folder that doesn't count against users' storage limits. In the meantime, we have the company Visa on a bunch of personal Dropbox accounts which sucks.

For personal use though Dropbox is great. Merry Chrismas!

Re: How to terminate your worst enemy's Dropbox account for only $795

#160

Earlier quoted context omitted.

Wait a sec, does this mean when I delete my files they are ... not being deleted? This is true of almost every service on the internet. If it wasn't, whenever the only disk that had your account on it failed you would be absolutely livid about the fact that they never made any backups. (It is generally infeasible to purge backups of any deleted data, because they're stored in compressed blobs.)

> This is true of almost every service on the internet can you back this claim up somehow? I recall Flicker losing bunch of profiles (photos) permanently because once its deleted, well its deleted. What you are confusing is planned backups, in case of hard drive failure, and the fact that customer executed delete command and consent to get those files deleted. two different things.

can you back this claim up somehow?

I don't know where to start collecting anecdotes and appeals to authority, but I shouldn't need to. See my parenthetical above--how would you go about digging through terabytes of compressed backups to find every instance of a single file and its corresponding database record so that you could delete it? It would be possible to engineer such a system, but in most cases it would be an extremely poor allocation of resources.

If you upload something to the internet and you want to be the only person who is ever able to pull it back out, you should encrypt it.

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