Maybe I'm some kind of capitalist pig, because I can't find much to be mad about here. To summarize: 1. Customer took the initiative to check out a long-dormant free photo hosting account 2. Found that it required payment with a message implying strongly that the count of photos in the account was >0 3. Customer didn't like the idea of a subscription of any kind, but eventually figured out that you can just download…
Empty does not equate to unused. This was their old account that they definitely used.