Earlier quoted context omitted.
Because if they didn't a competitor could get a foothold by solving those needs.
No, it couldn't, https://en.wikipedia.org/wiki/Vendor_lock-in
Lock in doesn't work if it doesn't solve a customers problem.
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Earlier quoted context omitted.
No, it couldn't, https://en.wikipedia.org/wiki/Vendor_lock-in
Lock in doesn't work if it doesn't solve a customers problem.