151–160 of 205 posts
Wow I love the design of this site. Really hit some right notes for me. If you’re going to talk about reviving the ”old web” on hn, please follow through and reach for the originality level of this. So many thoughtful details.
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> I also don't get why a web-development consultant would feel so responsible for a pretty typical business decision by their client. Because they are an expert in their field and the client, presumably, isn't? I can't imagine another field—hairdressing, construction, financial advice—where the client would reject the paid expert's viewpoint so readily and firmly.
But honestly, they are more likely to NOT be experts in the business of the client. They are experts on tech, their own business and aesthetic. People come to hairdressers with own ideas about how their hair should look like and reject hairdressers advice. In fact, hairdressers are not even trying to give you advice unless you explicitly ask for it. They sometimes makes mild suggestions and offers, but that is it. Fr…
Urgh... One of the worst things, when you want to contact someone and they have hidden every means of doing so. It reflects badly on the companies that do this and questions why such pages exist to begin with. I understand why companies hate spam, but when a company hides customer service, that should be a major red flag and reeks of cowardice. Customers can and do have major problems, not just Karen type issues, but…
It's all dependent entirely on scale. If a bajillion customers have major problems (whether actually major or in their mind), you have to triage and the first tier won't be experts with excellent command of English. Support is fucking expensive. Everyone wants bespoke service, but if you are not a customer, or if the amount of business you bring does not justify the expense, the support level you want cannot be provi…
"You will get less leads with the 'enterprise style' contact page. You don't have enough leads right now. You don't have low value self-serve users you want to turn away. Your BDR team is not overflowing with leads you need to turn away. You can make money from having more leads. Less leads will generate less revenue. Here are some potential metrics from the two styles of contact pages. Here is how these metrics tie…
Actually, the default font is much more pleasant than that used on this site ( https://lenowo.org/index.php ) which I complained about a few days ago - and that site doesn't have an option to make it more readable as far as I can see...
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It is truly an excellent design. Thus I am so grateful for the "Reader mode" in Safari that allowed me to actually read the article.
I think they updated the site to mention this, but the gear in the lower-right corner lets you read in a non-pixelated font.
Found an obscure reference to a support page where you could contact them about exactly the issue I had, but the form was broken...
I could see a coding error in the dev console, so I hot-patched the code and submitted a ticket!
Lo and behold, a day later my problem was solved and I gained admin access to the company page! I still wonder what the support team thought when they received the support ticked?
Story time - A few years back I had to update a company linkedIn page, couldn't find who was admin and the normal process was broken somehow - can't remember the exact details. Found an obscure reference to a support page where you could contact them about exactly the issue I had, but the form was broken... I could see a coding error in the dev console, so I hot-patched the code and submitted a ticket! Lo and behold,…
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You have to judge it client by client though. Some are amenable to and grateful for a flatly stated analysis and recommendation, even if it goes against their ideas. Some will feel belittled and undermined. You need both sorts to pay their invoices and refer their peers, so you pick your battles.
> Some will feel belittled and undermined. This has always frustrated me. You wouldn't go to a doctor, hear that you need an appendix removed, and feel "belittled and undermined"! The 'problem' (it's a problem from my pov) is that clients simply think they know better when it comes to digital/computer/online stuff. They're used to browsing the web, so they think they know what a good website is. They know how to writ…
It happens more than you'd think, even in the HN comment section! Go to any thread where the topic is medical or diseases. Plenty of people distrust their doctor and advocate going to the doctor with your own crackpot theory you "researched" on WebMD. There's a huge anti-credential streak, even here. A lot of people see professional service providers of all kinds as "mere gatekeeping implementors of my own ideas" rather than experts in the field.
It's so weird to me there's lots of people saying the page is hard to read. Isn't this the same font on the original Apple Macintosh? I don't remember anyone ever saying that about the original Macs, back then or now. I'm not saying that they're not experiencing it. I'm just not sure what the diff is between then and now. We're used to higher resolution screens and spline-based fonts, so reading pixel fonts is jarrin…
The titles are in the Mac font (Chicago if I'm not mistaken). And the bulk of the text are in MS Sans Serif, the bitmap version, not the true type one, which indeed makes it jarring on high-res screens (and wasn't so in its age).