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Deloitte to refund the Australian government after using AI in $440k report

theguardian.com

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Re: Deloitte to refund the Australian government after using AI in $440k report

#151
Just today a consulting firm asked if they can use AI to generate user guides and documentation.

I refused because of the hallucination issues. But got overruled by the end users - who are going to use these documents. They are convinced that AI will move things faster. When it comes time to using the document they are most likely going to feed the doc to AI and ask for summary and steps.

Write document using AI and then read/summarize using AI.

Re: Deloitte to refund the Australian government after using AI in $440k report

#153

Earlier quoted context omitted.

You would be surprised how many companies dont have the expertise in house. And of that set, you would be surprised how many make financial and technical decisions based on no expertise and get themselves into all sorts of trouble. You may also be surprised how many companies have 1 guy in house who pretends to be an expert and does his damned best to prevent people getting hired who might out them. Good consultants…

The thing is, the original problem is one that "the free market" would say should fail. That company, without the expertise required to do the job, should fail. Having consultants do anything in this situation is antithetical to the ideal of a company. The company should fail, OR, the consultants should advise that the company should either fail or gain the expertise to no longer require consultants. Obviously this i…

> antithetical to the ideal of a company. The company should fail, OR, the consultants should advise that the company should either fail or gain the expertise to no longer require consultants.

This is a super myopic. Company's don't operate in idyllic terms ("ideal of a company"). Company's exist to create customers. How they reach that is up to them, consultants or otherwise...there are no "rules" you have to follow to achieve it (other than obvious regulatory ones)

Re: Deloitte to refund the Australian government after using AI in $440k report

#154

For a bit of background, this report concerned a problematic IT system that was incorrectly sending life-ruining fines to people for not meeting their requirements to apply for so many jobs, accept jobs, etc. whilst on government assistance. The fines came in the form of a judgment debt so people would literally have a debt bailiff show up and start carting their property away. Due to a seriously flawed IT system, th…

Why bother with going through Deloitte? Just go straight to OpenAI.

Re: Deloitte to refund the Australian government after using AI in $440k report

#156
post #115

Earlier quoted context omitted.

I don't understand this comment you say: > The trope you’ll often hear in circles like ours is that big 4 consultants exist to provide cover for unpopular decisions. That’s sometimes true. However… And then in the rest of your comment you outline exactly that "consultants exist to provide cover for unpopular decisions".

The trope is that an unpopular decision is made within the organization and then consultants are brought in to execute that unpopular decision and absorb the fallout as if it were the consultants decision. The reality is that people within a large bureaucratic organization often need a decision to be made that has impacts which extend beyond their narrowly defined responsibilities. Consultants are brought in to make…

Nope the trope is you bring in consultant as fall guys for your ideas

Re: Deloitte to refund the Australian government after using AI in $440k report

#157
post #3

Can someone explain to me how and why consulting works? If a man had no real skills except giving advice left and right, he would be considered a loser. Now make it a company, and corporations and governments queue up for their advice. Wouldn't your own employees be in a better position to give you advice than people who know nothing of your business and who's only skills are googling and making presentations?

I think one part that gets easily overlooked is that they not in-house, and that's a feature. That means even when an in-house team has the same expertise, they have to adhere by in-house processes and hierarchy. If a CEO signs off a consultant contract, they dont play in the same arena, and can often side-step the hurdles an internal team would face, without anyone internally getting too upset (compared to an intern…

Except the internal team that can do the same thing better and cheaper

Re: Deloitte to refund the Australian government after using AI in $440k report

#158

While we are on the topic of listing problems with consultants/outsourcing - another potential problem is the A team/ B team switch. During initial engagement you are often talking to somebody who appears to actually know their stuff - you hire them and find that this knowledgable person has moved on to the next big sales, and you've got the B or C team.

From my experience with using a $WITCH for a large support engagement, the A team woos you, the B team is what you get initially, and as soon as they think you've got your eye off the ball, they swap in the Z team. This was for a contract where we made it very clear that quality/skill was paramount and we would happily pay above market rates forever if they could maintain it. Of course they got greedy and lost the de…

But why would you go a WITCH company if skill was paramount and you were ready to pay above market rate? You may come into a McDonalds and ask for the best coffee they have and be able to pay above market rate, but they wouldn't be able to help you even if they wanted because that's not their specialization.

Re: Deloitte to refund the Australian government after using AI in $440k report

#159
I have worked in Consultancies for a long time. And many people here don't know what they do. Of course, there are bad apples that cheat. But a lot of good value in consultancies too! One evidence is that they are still around and earn billions.
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