This is an institutional reflection of the individual tendency to talk about problems rather than solving them. Or, an important variant, where the urge to help those in need is expressed as directing them to "appropriate resources", which are also services that direct those seeking help to other appropriate resources, ad infinitum. The net result is a whole army of people who's expressed goal is to help people but w…
Having collaborated with UN it gave me the impression of a corporate.
There the tendency of dereponsibilising tasks and delegate the hard part to someone else, as you say "directing to appropriate resources".