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So you're a manager now

scottkosman.com

151–160 of 191 posts

Re: So you're a manager now

#151

Earlier quoted context omitted.

Leadership and Management are two pair of shoes, I get that.

I don't consider Agile bureaucrat positions leadership either. At best they're clerical support and training. In practice they can become officious ticket minders.

Obviously, I strongly disagree.

Hope you will experience better Agile Coaches through your career.

Re: So you're a manager now

#152

Earlier quoted context omitted.

I feel like "making choices" and "making decisions" isn't really a full time job. Maybe just see what a group of seniorish people think? I don't sort of "hate managers" or anything. Just curious about why businesses always seem to think they have to have them.

I think you should ask yourself that last question again, and this time really think about it. Why /do/ all companies seem to have managers? (Tone clarification: I'm not approaching this in a condescending manner, but more of a "let's talk through this problem out loud and see where it gets us." So please don't take this as condescension.) One way to think about "obvious" solutions to problems, such as a "no manager"…

I agree with your broader consensus, but, for that example you give, HEB absolutely lets you shop by recipe on their website.

Re: So you're a manager now

#153

Earlier quoted context omitted.

Nobody writes books about managing your manager, which seems odd. I practiced it, and it worked well for me.

It's secret knowledge!

It's rather obvious. He is your customer. Figure out what he wants and deliver it.

Re: So you're a manager now

#154

Earlier quoted context omitted.

It's secret knowledge!

It's rather obvious. He is your customer. Figure out what he wants and deliver it.

Ah but the art is in figuring out what he actually wants! Not what he ideally would want, says he wants, or is supposed to want.

Re: So you're a manager now

#155

Earlier quoted context omitted.

Agree 100%. This is the difficult conversation template I put together and use: https://docs.google.com/document/d/1gHyfR0XAc5ehRoqRImV1yAFh...

Great template. It certainly reflects the process I've gone during some difficult conversations, at least when I did them well. And I've certainly done the other approach where I just dug my trench and they dug theirs; oh lord, is it a terrible approach!

Thanks! I tried to distill down what was in Difficult Conversations:

https://www.amazon.com/dp/B004CR6ALA?ref_=ppx_hzsearch_a_con...

I think even a bad difficult conversation is better than no difficult conversation so just giving the managers I work with some tool to compel action is valuable.

Re: So you're a manager now

#156

Bottom tier manager is the worst role in tech. * You are responsible for sticking to commitments that depend almost completely on other people sticking to theirs. * You're still on the hook for delivery, so if someone you assigned a subtask can't get that job done, you either have to pass it on to someone else (which often ends up harming the social dynamic of the team) or just do it yourself. Throwing an employee un…

Nitpick, but directors are typically considered executive-tier, not n-tier-management.

It depends. I worked at a company with tons of title inflation. The first layer of management was referred to as "director." One of the "directors" literally had one report. The organizational hierarchy was bizarre.

Re: So you're a manager now

#157

Bottom tier manager is the worst role in tech. * You are responsible for sticking to commitments that depend almost completely on other people sticking to theirs. * You're still on the hook for delivery, so if someone you assigned a subtask can't get that job done, you either have to pass it on to someone else (which often ends up harming the social dynamic of the team) or just do it yourself. Throwing an employee un…

One of the more real management comments I've read on Hacker News. Most people just post LinkedIn feel-good spam when it comes to management.

Re: So you're a manager now

#158

Earlier quoted context omitted.

> I've seen really strong performers drop and fail because of personal situations and not being able (or rather not given the space and bandwidth to recover organically). And similarly those with a poor perf in one company go to a supposedly "higher tier" company and really thrive and sky rocket. I have, too, but this is the bias I was talking about: We like reading and writing about the situations where managers wer…

Nobody writes books about managing your manager, which seems odd. I practiced it, and it worked well for me.

"Managing up" is the term: https://www.goodreads.com/shelf/show/managing-up.

Re: So you're a manager now

#159

Earlier quoted context omitted.

It's rather obvious. He is your customer. Figure out what he wants and deliver it.

Ah but the art is in figuring out what he actually wants! Not what he ideally would want, says he wants, or is supposed to want.

Asking him is always a good start! It also puts you way ahead of your peers, because they don't.

Re: So you're a manager now

#160

Earlier quoted context omitted.

I think you should ask yourself that last question again, and this time really think about it. Why /do/ all companies seem to have managers? (Tone clarification: I'm not approaching this in a condescending manner, but more of a "let's talk through this problem out loud and see where it gets us." So please don't take this as condescension.) One way to think about "obvious" solutions to problems, such as a "no manager"…

I agree with your broader consensus, but, for that example you give, HEB absolutely lets you shop by recipe on their website.

But the larger point is still true: For every "why don't they just do X? It's so obvious!" you can look around and note that [almost] /nobody/ is doing that, and that should be a pretty big signal about the idea.

My original post is about the intuition behind how to approach questions like that. Whenever anyone says "Why don't they just do $OBVIOUS_THING?" the answer is "because nobody is doing it."

Now, with respect to that particular feature, I can provide some personal experience to explain /why/ [almost] nobody has that feature. As a disclaimer, I don't know HEB's website. They were just someone we dealt with, and I don't live in their service area, so it's interesting that they have the feature.

What I can tell you from experience is that it would not be a significant driver of revenue, certainly not enough to be a majorly supported feature by a major company that has other value props out there. By far the biggest revenue driver for a grocery company are the staples that people buy every single week: the same milk, the same bread, the same cereal, the same ground beef, the same mac 'n cheese.

People, as a general population, are not adventurous at home When you want something new and interesting, you go out to a restaurant. When you want something familiar and comfortable and, most importantly, easy, you make it at home. I would hazard that the number of times that the average American family of four would cook a brand new recipe they've never had before is probably less than a dozen times /per year/.

So if you're a company that gets >90% of its revenue from weekly recurring users and staples, and But over the long run you'll have to come back and upgrade dependencies and migrate to the newest framework du jour, and blah blah blah, and the next thing you know you have a team of four full-time engineers working on a feature that brings in half their salary.

HEB doing it is, well, it's interesting. I am supremely confident it is not a significant revenue driver. It might be something that increases NPS scores or something to that effect, but it's not going to move the needle on revenue very much. So it's interesting that they have the feature.

So if you take all of that into account -- you'll just have to trust me that I know what I'm talking about, I'm sorry about that -- then you can see that someone saying "What if we just got senior people in a room to see what they think?" is a question that doesn't deserve much attention. Not because it's a dumb idea, but because it's actually an interesting idea that has no merits when you dig down and look at it.

If it worked, as the intuition goes, the industry at-large would be doing it. And the evidence bears that out.

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