I'm as glad as anyone else to see an abusive company get some scrutiny, B U T . . . Everyone is complaining about Ticketmaster but they're still giving them their money, so how are they supposed to respond? They are not being financially incentivized to change their ways. This feels a lot like the video gamer who hates Video Game Company XYZ with the passion of a thousand suns, yet like clockwork buys their video gam…
There is no reason to behave like we exist in a low trust economy for any non-essential service when these 'non-essential' services are a massive portion of our total GDP.
Really, to follow your over libertarian line of thought it would be ok to say "Oreo's don't need to follow food safety laws because Oreo's aren't a necessity, you can buy bread and water". Instead we apply food safety laws to all food products so you don't play cancer russian roulette.
And the same should go for service transactions. I shouldn't have to find out that the one company that seems to own all venues is a monopolistic bastard that will fuck you over. Instead I should elect a representative government that punishes the living fuck out of companies that try to behave like that so the general consumer saves massive amounts of time and money thereby benefiting society.